Product Manager, Fraud
US REMOTE / PRODUCT SECURITY /FULL-TIME
Responsibilities:

• Own and drive our strategic product and technology vision for fraud detection and prevention at Zoom
• Develop and execute a customer-focused product roadmap through close collaboration with Leadership, Product, Data Science, Marketing, Design and Engineering.
• Respond and adapt the system to counter the rapidly evolving fraud attack vectors that Zoom is seeing
• Select and work with vendors to augment our analytics and defenses for fraud
• Guide and interface closely with data science, operations and engineering teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities
• Oversee the development and management of real-time systems and models to combat systematic fraud.
• Build long-term instrumentation, monitoring and evaluation capabilities for product performance, tracking, and to create product insights.
• Communicate and report overall status, primary metrics, essential fraud issues and solution plans and readiness timelines to senior management and executives.
• Establish business cases and projected return on investment to identify and prioritize opportunities
• Partner with Finance, Marketing, and Business Leaders to manage the impact to profitability of the overall business
• Educating internal and external stakeholders on Fraud risks and risk management and mitigation strategies.

Requirements:

• 3 to 5 years of experience in risk or fraud management
• Understanding of identity, authentication, and authorization
• Experience working as a product manager for an enterprise or consumer SaaS company
• Experience in building and deploying ML models and classifiers

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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