Product Manager, API & Data

| Greater Boulder Area
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Product Manager, API & Data
At JumpCloud, We Make Work Happen.
JumpCloud is on a mission to disrupt an industry by securely connecting users to anything they need using a single identity. We help companies large and small to finally separate from the one element that has kept them grounded from the cloud: Active Directory. JumpCloud is the world’s alternative to Microsoft for this critical building block, doing it better, easier, and more securely using the latest technology. At JumpCloud we are building the future of identity.
This is where you come in, Product Manager.
JumpCloud is looking for talented Product Managers to join our growing team. Our product team is empowered to identify what the future looks like and plan a path to get there using data, research, and empathy. We guide exceptional multi-disciplinary teams toward our collective vision while empowering them to do great work. As a member of this team, you will have the opportunity to lead key aspects of our strategy, drive them forward, and grow alongside the company while we change the future.
As the API & Data Product Manager, you will: 

  • Set the strategy and roadmap for a APIs, SDKs, and the Data areas of JumpCloud, leading these products and features under your management to ensure our investments in this space will lead to the highest value for our customers.
  • Own the ‘what’ and the ‘why’ of your ideas and inspire them to become new features of, or ancillary products to, our Directory-as-a-Service.
  • Lead the scoping and creation of features and products, communicating and driving what your customers’ need through our agile process.
  • Help plan and execute specifications, milestones and use case development for engineering to execute against.
  • Maintain diligence and perform analysis on the market JumpCloud serves to understand competitive offerings, their positioning, functionality and value propositions.

You will work with:

  • Customers to understand their pains and their vision of success, while ensuring they are educated and excited about your vision and the features.
  • Your fellow Product Managers to collaborate on strategy and go-to-market execution on new features and updates as part of the JumpCloud platform.
  • UX and UI teams to ensure the simplest and most efficient experiences for our users.
  • Architecture teams to ensure that our APIs, SDKs, and Data capabilities are technically sound, consistent, and delivering a great developer experience for our customers.
  • Engineering teams consisting of Product Owners/Engineering Team Leads, Fullstack and UI engineers and more to effectively communicate the requirements for the major feature areas you will be owning.
  • QA to devise test plans and ensure the highest quality delivery of your features.
  • Marketing on the messaging, positioning, value and benefits of the features you are bringing to market.
  • Sales to help evangelize and sell your features and the overall Directory-as-a-Service solution.
  • Customer Success to train and collaborate with them on customer issues, resolution and feedback.
  • Senior Leadership to align your product vision and strategy to company objectives.


In order to be successful in this role, we would love for you to have:

  • Minimum of 3 years experience as a Product Manager or Product Owner.
  • Direct experience with product management of SaaS web applications and large-scale platforms, preferably for IT-focused or technical B2B solutions.
  • Repeatedly taken products and/or major releases from inception to market.
  • High degree of technical competency to effectively collaborate with engineering and architecture, and be able to speak APIs, SDKs, and Data Capabilities with engineers on our team, as well as the customer developers who are consuming them.
  • Direct experience managing technical product areas, such as Data and/or APIs.
  • Direct experience with product-led growth techniques, experimentation, iteration.
  • Experience with IT-related technologies such as Windows, Mac, Linux, directory services, LDAP, RADIUS, SAML or similar complex products.
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible.
  • Proven experience working in agile development methodologies, making sure user stories and acceptance criteria are captured correctly. Must enjoy collaborative environments, be able to travel occasionally, and have a BA/BS in computer science or related industry experience.

As a JumpCloud Product Team member, you possess:

  • Empathy and humility - for all with whom you communicate and interact every day - fellow employees, customers and partners.
  • Passion for your work! It matters to each and every customer you want to solve problems for. 
  • Precision and highly-evolved organizational skills in management and synthesis of large sets of information - feature backlogs, user data, support ticket information, etc.
  • Solid understanding of the product manager/owner process and proficiency with acting as ‘product manager’ in the Agile process.
  • Deep appreciation and capability in the role of user research.
  • Solid grasp of current—and not-so-current—states of design and user experience.
  • Respectable knowledge of dev tools and practices.
  • Persuasive, personable presentation skills.
  • Self-directed, organized work ethic.

Where you’ll be working 
Our corporate headquarters in downtown Boulder, right next to the Boulder Theater. 
Why JumpCloud?
You’ll have a voice in the organization, with a seasoned executive team, a supportive board and a proven market that our customers are excited about. We have a world-class product management team who are executing on an opportunity that occurs once in a decade.
JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique approaches on incepting and moving a product or feature through to its launch will be welcome. 
This position is based in Boulder, CO. We invite those who are considering relocation to Colorado to apply as well. If you thrive working in a fast, SaaS based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • FigmaDesign
    • MiroDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our HQ is located between Denver and Boulder. Since we're remote first with employees in most U.S. states and 14 countries, we use the office as a hub to bring people together for team events and meetings.

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

What projects are you most excited about?

Growth! JumpCloud is actively growing in Denver/Boulder and across the U.S. Attracting and engaging a diverse group of talent as we continue to expand is my main focus. JumpCloud has a strong culture of learning, so we're always looking at what we're doing and adjusting to make it even better.

Katy

Manager, People Attraction

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers comprehensive benefits package as well as many perks to enhance the employee experience! We offer everything from Flexible PTO policy, we are a Remote First company, meaning you could live next to the office and we'd never force you to come in, medical, vision, dental, life, accident insurance, legal perks, identity protection, professional development opportunities, a growing DEI&B program with ERG's, casual work environment, and more!

Culture
Partners with nonprofits
We partner with educational opportunities like the Turing School to provide support for early-career and underrepresented students interested in careers in software development and technology.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
JumpCloud is remote first, you are never required to come to the office (but you can if you want to)!
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
JumpCloud's management team is as diverse as our individual contributors and our executive staff is committed to DEI&B initiatives across the company.
Mandated unconscious bias training
Our unconscious bias training includes culture add vs fit, recency effect, halo/horns effect, like us bias, primacy effect, confirmation bias, and contrast effect and includes strategies to address
Mean gender pay gap below 10%
Diversity employee resource groups
Our ERG's include CloudPride (LGBTQIA+), BlackSpace (Black, Indigenous, and People of Color), WIT (Womxn in Tech), and Pa'lante (Latiné/Hispanic)!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2850.00 annually to their FSA.
Disability insurance
Dental insurance
JumpCloud has two different dental plans to choose from.
Vision insurance
Health insurance
JumpCloud offers three different medical plans including an HSA plan where JumpCloud contributes to employees HSA accounts each paycheck (amount varies based on plan). Healthcare coverage starts day 1
Life insurance
JumpCloud offers group life benefits and a variety of voluntary life insurance options.
Wellness programs
JumpCloud offers a premium subscription to the Calm app for each employee!
Mental health benefits
JumpCloud offers an EAP (Employee Assistance Program) at no cost to the employee. Our medical benefits include coverage of mental health/wellness.
Transgender health care benefits
Wellness days
Abortion travel benefits
JumpCloud's employee healthcare benefits include expanded medical travel coverage. Medical travel coverage is available when there is no provider located within 100 miles of an employee's home.
Financial & Retirement
401(K)
In addition to 401k, meet with a personal financial consultant to assist with financial wellness planning. This benefit is provided at no cost to team members and includes unlimited 1:1 sessions.
401(K) matching
JumpCloud matches 50% of employee's contributions up to 6%.
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
JumpCloud offers a dependent care FSA option, where employers can set aside pre-tax dollars for child care or other dependent care.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid holidays
Paid sick days
We have Unlimited Paid Time Off which includes both vacation and sick time.
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

JumpCloud is always evaluating and listening to our employees to offer the most beneficial benefits for JumpCloudians!

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