Product Line Director - Colocation / Critical Infrastructure at Zayo

| Greater Boulder Area
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Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

Zayo is seeking a Product Line Director that will be responsible for driving strategy and execution while bringing thought leadership to modernize product life-cycle management. Responsible for oversight of research, design, development and overall product innovation, evolution and feature functionality.

As a key contributor to the Product & Technology team, Product Line Manager will partner with multiple core groups on activities related to development of the product roadmap, innovation, profitability, growth, positioning, and differentiation. This highly visible role reports to a VP in the Product & Technology Org and will function within our overall product management group. 


This is an opportunity to progress your product management experience with a recognized leader in the hyper-growth, fast evolving Telecom Industry. This role will broadly influence how we make informed decisions and help drive improved execution around our product strategy.

Responsibilities

  • Ownership of business analysis and recommendations resulting from such analysis.

  • Ownership of business cases for product enhancements/developments.

  • Ownership of product definitions, positioning and value proposition development, pricing and guidelines, competitive analysis.

  • Responsibility for project managing product initiatives across stakeholder organizations.

  • Responsibility for product segmentation, targeting, and positioning.

  • Proactive and regular interaction with key customers to ensure products meet the needs of the market.

  • Project management of various initiatives with the common objective of improving financial performance and operational efficiency. Project scopes will vary considerably but may include data cleanup efforts, process/system enhancements, and product training.

  • Serves as the primary product expert and evangelist within the region in support of sales, solution architects, partners, customers. 

  • Serves as the voice of the regions (leadership, sales, solution architects, customers, partners, market) back into the global product organization

  • Responsible for product vision and roadmap updates in the region aligned with global core product management

  • Market sensing - Participate in regional customer advisory boards and other forums, provide actionable insight as needed to drive positive change in the performance of our products in region. 

  • Accountable for end-to-end product launch activity 

  • Contributes to the development of global product positioning and messaging that establishes the need for the product line in the market and differentiate them against the competition and substitutes

  • Monitor evolution of customer segment needs, market and industry developments to help with strategic product planning

  • Effectively maintain and utilize relationships with key stakeholders throughout the company and ensures alignment in cross-functional priorities

  • Manage and influence a diverse cross-functional set of internal and external customers, stakeholders and executive sponsors

  • Collaborate closely with technology teams to provide clear direction on product backlog, epic and user story requirements, and feature delivery.

  • Prioritize backlog including features, bugs, enabler work, and tech debt; working regularly with the scrum team to refine and add detail where needed

  • Identifies improvements to existing processes; develops a strong understanding of processes and technology

  • Identifies and proactively includes correct stakeholders and communications effectively; Is able to manage stakeholder expectations within and/or across functions

Product Leadership

  • Responsible for execution of go to market strategy and product lifecycle management including innovation & evolution.

  • Develop and maintain relationships with the wider Product & Technology teams to influence and optimize experiences for customer segments/verticals and product categories.

  • Manage and influence cross-functional stakeholders to align priorities while balancing the strategic direction, setting go to market timelines, and effectively managing expectations.

  • Bring strategic mindset in evaluating and prioritizing competing requirements including new offerings, features, bugs tech and data debt as well as general efficiency improvements. 

  • Working regularly with the scrum leads to refine and add detail where needed.

  • Work with core product managers, business functional teams and engineering team to define deliverables for any given release within the product development lifecycle.

  • Work with Reporting/Analytics teams to define meaningful metrics for gaining insights into user behavior, trends, insights and business impacts.

  • Work closely with Engineering and UI/UX partners to effectively execute on deliverables.

  • Lead the product management function including planning, initiative development, and deployment. 

  • Perform key analysis of product performance and related upstream and downstream elements including sales and engineering to provide key insights into ROI and influence future investments and strategies.

  • Develop and measure objectives and KPIs

  • Work cross-functionally with marketing and finance to develop offers and sales plays.

  • Communicate with and develop relations with industry analysts

  • Act as a subject matter expert, support key sales opportunities recommending solutions that satisfy the business need and support the product roadmap development

  • Function strategically and tactically to ensure that organizational objectives are met, and priorities are aligned to desired outcomes.

  • Work across the entire product line life cycle, from strategic planning, day to day product development activities, new product introductions, and end-of-life activities

Team Leadership

  • Lead a team of product managers tasked with delivering world-class products and services.

  • Motivate the Team towards a unified vision and provide strategic direction towards a best in class user experience vision.

  • Be accountable for the performance and results of direct reports, teams, and area of responsibility.

  • Define succession plan and people development strategy.

  • Effectively manage performance management of team members.

  • Guide and coach team members to drive a culture of inclusion & excellence.

  • Proactively drive talent development, including conversations on career progression and individual development/growth plans.

  • Be a model for Zayo Culture and Values.

  • Embody and promote high engagement, performance and collaboration

  • Build and maintain healthy relationships at all levels of the organization - evangelizing the team, aligning on common goals, and creating a shared vision.

Qualifications 

  • Bachelor's degree in computer science business, or MBA

  • 7-10 years of experience in a Product leadership role building products and managing pricing and licensing, in the $100's of millions

  • At least 5 years of experience leading product management teams

  • Established and tracked performance of market-level pricing strategies, with the goal of identifying and exploiting revenue opportunities in a highly competitive environment

  • Experience in product management of a Telecommunications company, SaaS and or cloud-based software products

  • Experience developing a personalized user experience based on user’s behavior expectations

  • Ability to work cross-functionally with multiple stakeholders and bring out the best in the team.

  • Product management team leadership and personnel management a plus

  • Excellent written and verbal communication skills

  • Be able to embrace a “growth mindset” in a fast-paced and agile environment

  • Experienced in Agile/Lean development methodology with experience as product owner, including experience with Tools associated with Agile Development including Jira, Aha!, or similar

  • A Bachelor’s degree in engineering, computer science or related technical field

  • 5+ years of hands-on product management experience throughout the entire product life cycle including inbound and outbound functions – ideation, evaluation, prioritization, development, go-to-market, launch, and growth

  • 3+ years of prior experience as a Product Manager for a Colocation, SaaS and/or Services Product

Rewards

  • Competitive compensation

    • Base salary range: $110,400-$175,000

    • Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee

  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Game Room
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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