Xero
Denver, CO

Product Consultant - Accounting at Xero

| Greater Denver Area
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Our Purpose
Here at Xero we are all about people and creating beautiful experiences for our customers. We are a passionate team of technologists who love to learn and get involved in the community. We focus on developing solutions to make it easier for small businesses to grow through beautiful accounting software.


How you'll make an impact


As Xero strives to constantly improve its customer experience, we're looking for a Product Consultant with an extensive accounting industry knowledge. You'll use this experience to help understand and articulate SMEs and their bookkeepers and accountants. You will be responsible for expert level understanding of Xero and app partner products, local customer and partner needs and competitive positioning and translating these into product priorities.


What you'll do

  • Utilize your accounting knowledge and experience to understand Xero's position in the market and understand our customers' needs.
  • You'll be the local owner of all things product and provide the connection between local customer needs and the global product design and engineering teams. 
  • You'll be accountable for:
    • Customer needs: Conduct research and analysis across market, competitors, customers and Xero GTM teams to determine the most important new features to develop
    • Competitor assessment: Development of local product competitive assessment, positioning and competitor activity
    • Regulatory: Monitor regional industry and regulatory environment, conduct impact assessment and recommended actions
    • Ecosystem partners: Be the product expert for our ecosystem and tech partners
    • Customer 'tech stack' expert: Be the local expert on the set of technology applications required by customer segment
  • You will also support
    • Market research into customer needs (quant and qual) supporting customer segmentation and needs
    • Local product support for any customer escalation
    • New product Launches through implementation, testing and training
    • Product marketing

Success looks like 
  • Clear articulation of business cases for new product and solutions
  • Customer and partner satisfaction with product and solution offering
  • Alignment of customer needs between local GTM and global product teams
  • Incremental business growth

Critical Competencies

  • Customer Focused - Serves as strategic partner to build, grow, and maintain symbiotic and long- lasting relationships with customers, anticipating needs and providing services that exceed expectations.
  • Industry Expertise - Understands the mechanics, key metrics and market dynamics of the Accounting industry.
  • Solution Orientation - Sees problems as opportunities. Understands, captures and enhances stakeholder vision.
  • Balancing Stakeholders - Understand the expectations and needs of both internal and external stakeholders, taking a proactive approach to shaping, influencing, balancing and aligning stakeholder interests.
  • Building Relationships - Ability to build networks of genuine trust and loyalty with colleagues, candidates, and within the community.
  • Resilience & Adaptability - Ability to successfully navigate a fast-paced, high-growth environment, excelling in the face of ambiguity and frequent change. 


Experience

  • 5+ years of experience as an Accountant or Bookkeeper
  • CA/CPA certification required
  • BS or higher degree in a quantitative field, preferably Accounting, Economics, Business or Finance
  • Knowledge of Generally Accepted Accounting Principles (GAAP) preferred
  • Familiarity with SaaS business models is preferred
This is an outstanding opportunity in a dynamic, fast paced, growth-orientated business.If you meet the above criteria, then we'd like you to be a part of the next chapter of the Xero success story. At Xero, we encourage diversity, foster innovation and reward success.

Xero is an Equal Opportunity Employer 
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Where we are

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM
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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Friends outside of work
Eat lunch together
Intracompany committees
We have employee run groups that focus on initiatives like wellness, culture and diversity & inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental Health Benefits
Concern EAP benefits for all employees
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
26 weeks paid parental leave.
Remote Work Program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

An Insider's view of Xero

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!

Sophia

Senior Account Manager

What makes someone successful on your team?

We look for people that are driven by purpose, who understand their role in the larger organization and make great things happen. Dependability is one of the highest traits of successful people within the Customer Experience organization. Trusting that your teammates can & will get things done is the first step to developing effective collaboration

Raphael

Director, Customer Experience- Americas

How do your team's ideas influence the company's direction?

Our team is responsible for ensuring every Xero has a voice and an opportunity to influence: upward, downward and horizontally. There are very few constraints for people who have bright ideas, the right values, and the passion to make things better. Every Xero has access to leadership and opportunities to impact strategy in very direct ways.

Josh

Talent Experience Manager- Americas

Xero Careers In Denver
6

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

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