Product Analyst, Zoom Phone at Zoom Video Communications
The person in this role will be able to manipulate complex and varied data sets, normalize them, find patterns and distill insights for the wider product management team to develop initiatives. The business analyst will be able to collaborate with the data science team to understand the existing data landscape within Zoom and apply learnings to extract insights.
What You’ll Do
Develop data queries and dashboards to address key business questions
Automate manual data collection and manipulation traditionally done in Excel, enabling product management partners to focus on problems that actually require their expertise.
Create robust data dashboards where stakeholders can easily view generate insights
Own and maintain business data models in Tableau
Become the go-to person if product management partners have any questions or issues with data or dashboards
Diagnose issues on the fly and provide guidance with metrics and visualizations
Run ad-hoc analyses to help drive projects and key business initiatives forward
Document data definitions, key metrics and sample reports, ensuring alignment and consistency with Data Science and Data Engineering teams
Bachelor’s degree in business or business analytics or in related discipline
4+ years of work experience in a similar business intelligence, data analytics role
Experience working with an analytics platform (Tableau, Domo etc.)
Knowledge of/willingness to learn Python
Familiarity with JIRA and Confluence or comparable project management/collaboration tools
Understanding of telecom domain is preferred but not required
Understanding of agile product development framework
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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