Member Engagement Specialist

| Greater Denver Area
If interested, email your resume and cover letter to [email protected]
Apply now
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Member Engagement Specialist at Photobucket:

Through continuous innovation and optimizations, we look to build a seamless journey of Photobucket and its digital ecosystem. Photobucket is looking for an energetic, self-starter to join our Member Engagement Team. The Member Engagement Specialist role provides support to our large user base via multiple channels including email, live chat, and social media. Specialists answer questions related to user accounts, billing, account recovery, and troubleshooting issues.

Requirements:

- 2-4 years of experience in a Customer Service role, ideally with a SAAS company.

- Commitment to providing exceptional customer service and measurable results that demonstrate quality customer care.

- Critical thinking and problem-solving skills

- Entrepreneurial spirit and a proven track record of owning your work 

Duties:

- Provide support and solutions on the web-based application via email. 

- Answering general questions about Photobucket, “how-to” type questions and helping Members navigate the new website and mobile apps.

- Attempting basic troubleshooting for technical issues

- Providing excellent customer service and ensuring customer satisfaction

- Resolving customer complaints and billing inquiries in a professional, helpful manner

Skills:

- Professional and effective written communication skills.

- Ability to interact with customers in a professional manner.

- Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively in a timely manner.

- Ability to solve problems independently as well as work well with various team members across different departments.

- Ability to work quickly under pressure

- Maintain a high level of attention to detail, including spelling and grammar.

- Comfortable working with major social media channels such as Facebook, Twitter, Instagram, etc.

- Knowledge of Zendesk preferred, but not mandatory.

About Photobucket

This is who we are:

  1. Members 1st - We are committed to delivering the best overall experience to our Members

  2. Extreme Ownership - We are passionate about what we do and we’re eager to take it further

  3. Continuous Innovation - We are objectively critical and curious to foster growth

  4. Team Oriented - We take a collaborative and informative approach to solving problems

  5. Enthusiastic for Success - We are solutions oriented, positive and make it fun

Photobucket is a leading site for image sharing, hosting and storage solutions for your images.  With 16 years of experience and a passionate following, we are accelerating our innovation in the photos space with a new platform to deliver more value to our subscribers and help everyone share and enjoy their digital photos. Join our growing team in our Denver offices!

Photobucket offers a full package of benefits including: medical, vision, dental, gym reimbursement, etc.


How to Apply: If interested, email your resume and cover letter to [email protected]

Read Full Job Description
If interested, email your resume and cover letter to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • JIRAManagement
    • GreenArrowEmail

Location

Right by Mile High Stadium, there's a new brewery across the street, access to the Platte River biking & walking trails, and easy access to 1-25.

What are Photobucket Perks + Benefits

Photobucket Benefits Overview

Photobucket really takes care of their employees. 99% of medical costs are paid for, we offer a 5% 401(k) match, generous parental leave, flexible work environment, $50/month gym reimbursement, on-site gym in the building, and professional development opportunities that we encourage employees to seek out.

Culture
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Photobucket employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Photobucket provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Photobucket hosts company outings Quarterly.
Stocked Kitchen
Photobucket has a stocked kitchen including coffee, tea, snacks, and occasionally beer!
Parking
We offer employees Paid on-site parking.
Fitness Subsidies
Photobucket reimburses its employees up to $50 per month for a gym membership.
Professional Development Benefits
Job Training & Conferences
Photobucket offers employees professional development opportunities like Annual individual budget for training, The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
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If interested, email your resume and cover letter to [email protected]
Apply now
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