Manager, Product Operations

| Greater Denver Area
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The Manager, Product Operations will work closely with Product and cross-functional leaders to optimize our processes and systems to drive efficiency and execute on our roadmap. This is a leadership position that will drive transformation of our product management processes and systems to align product, development, marketing, sales, and services teams to drive business outcomes. The ideal candidate loves working hands-on with processes and systems and using data and KPIs to identify improvements and measure success. This position reports to the VP, Product Management Operations.

Primary Functions: 

  • Improving and executing systems that communicate Vertafore's product roadmap to both internal and external stakeholders
  • Summarizing and reporting on product metrics and KPIs
  • Own documenting product management processes and communicating them with the product team and stakeholders
  • Own and manage system configuration and administration for Vertafore's product management tools such as Aha!
  • Own and operationalize new cross-functional product processes that help drive alignment and deliver value to the business and to customers
  • Strategize and optimize product team operations by supporting Product Leaders and Product Managers with analyses and process improvements
  • Own and manage product SKUs and product pricing processes
  • Lead and manage our technical writing function, processes, tools, and team
  • Standardize product management onboarding process and develop training material in partnership with HR
  • Organize and provide data for monthly and quarterly internal product reviews
  • Collaborate with and support product leaders with key data requests such as pipeline, bookings, product adoption, and other key metrics to inform product strategy


Other Responsibilities:

  • Comply with all company policies and procedures.
  • Ensure all other team deliverables and tasks are completed on time and to high standards
  • Other duties as assigned by VP of Product Management Operations

 

Education and Years of Experience

  • At least 5 years of product management and/or operations experience
  • Experience with product management tools such as Aha!
  • Experience with agile development processes
  • Experience with product road mapping processes a plus
  • Demonstrated ability to use data to inform and improve processes
  • Strong problem-solving skills and willingness to roll up one's sleeves to get the job done
  • Skilled at working effectively with cross functional teams in a matrix organization
  • Demonstrated ability to communicate and partner well across, up and down the organization
  • Demonstrated ability to prioritize and build processes that scale
  • Excellent written and verbal communication skills



Knowledge, Skills and Abilities:

  • Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view
  • Working style demonstrates respect, initiative, ownership, transparency, and accountability
  • Thrives on responsibility and displays a drive for results
  • Able to work collaboratively with others to accomplish goals
  • Can communicate complex concepts to all levels of an organization and customers
  • Demonstrated ability to define and track KPIs and other measurable success criteria
  • Demonstrated ability to get things done in a rapidly changing environment
  • Ability to break down complex problems into actionable steps
  • Excellent verbal and written communication skills and ability to adapt your communication style for the audience
  • Demonstrated ability to influence decision making in different contexts


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Technology we use

  • Engineering
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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