Manager, Product Operations

| Greater Boulder Area
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About the Team

Sovrn has evolved from an SSP to offering multiple solutions that allow publishers to do more of what they love - creating content! As part of Product Operation team, the Demand Operations supports the marketer, advertiser, agency, DSP and ecommerce merchants for Sovrn’s Advertising and Commerce products, including integrations and onboarding; to audience management and campaign setup; monitoring, reporting and optimization; to overall basic account technical support.

About the Job

This is not a typical ad operations role. Your job is to use your expertise as an individual contributor while growing your skills managing a small team to keep the wheels moving across our advertising and commerce business lines. The Operations Manager leads a team of advertising operations specialists and analysts to support the demand functions of sales and account management across Sovrn products (ad exchange, affiliate ecommerce, engagement advertising units, measurement, etc). This role is primarily accountable for:

  1. Presales analytical support
  2. DSP and Merchant account creation, setup and oversight for integrations
  3. Audience deal creation and data implementation and trafficking
  4. Campaign setup, management, monitoring, reporting and optimization
  5. Demand sales & account technical level 2 support
  6. Monitoring performance of product platforms to maximize deliverability

What You’ll be Doing: 

  • Organize, build and lead the Demand Support group to partner with Demand Sales and Demand Account Managers across Sovrn products to serve the marketer, advertiser merchant or demand customers.
  • Participate and manage a small team to integrate, setup, report, monitor, troubleshoot and optimize advertiser campaigns and merchant programs.
  • Use analytics to proactively manage and monitor demand side campaigns, surfacing opportunities to improve buyer KPIs.
  • Proactively lead the team in understanding the complex nature of the demand platforms, how to partner internally to effectively integrate demand partners.
  • As primary owner of the buy side admin tools for each product, drive requirements for a roadmap and plan for projects to support the business including identified dependencies, resource needs, timelines.
  • Represent demand support at horizontal business line meetings and partner with internal stakeholders and developers within and outside of Operations to drive successful planning, iterative execution and delivery.
  • Monitor network reliability, performance and delivery, triage and escalating or resolving alerts.
  • Manage external vendor relationships that enable demand side success.
  • Triage technical support requests and escalations and assign to appropriate team members
  • Conduct employee 1on1’s to provide candid feedback, and discuss opportunities for development and goal setting.
  • Create, maintain, and distribute an ongoing FAQ, support and library of common troubleshooting techniques.                                                                                                                                  
  • Help organize workflow as demand support team continues to grow support demand team members.
  • Continuously mentors and provides demand team with constructive feedback to help their professional growth.
  • Drive constant, data-driven proactive process and communication improvement to optimize execution.
  • Encourage innovation, best practices and learning new skills to effectively address problems.
  • Lead with empathy when partnering and communicating with peers to optimize cross-department execution.
  • Operates with autonomy and evangelizes work.

About You

You should be eager to self-start with a drive to understand. You are analytical but creatively curious and understand data, proactively willing to learn what you don’t know and explore to solve problems independently. You can juggle multiple short-term tasks and big picture, long term projects in a complex, fast environment. You are willing to speak your mind in a candid, concise yet respectful fashion with data to support your position and have a high degree of customer empathy to effectively solve customer problems. Finally, you have a scrappy, incremental data-driven “get things done” mentality to drive toward success.

The successful candidate will have: 

  • Ad tech industry experience, preferably with some time in an adops role
  • Strong analytics skills for basic data manipulation and analysis with tools like Excel and MySQL
  • Ability to identify and organize large projects to the task, with indirect management experience delegating and executing across teams effectively.
  • Continuous curiosity to understand the root cause and context of ‘why’, giving respect to current methods while questioning the status quo - seeking continuous improvement
  • Ability to independently lead and drive initiatives and be proactive in solving problems
  • Strong will to partner and collaborate within the organization and cross functionally
  • Have a sense of urgency to drive execution and keep things moving
  • Ability to speak and write succinctly to effectively influence at all levels of the organization

Bonus Points:

  • Previous management and coaching experience of a direct report
  • Hands-on experience with “operations” functions of ad serving, ad exchanges, affiliate platforms or measurement technologies

Location: Boulder, CO 

This Position reports to: VP, Product Operations

About Sovrn

Publishers create the content the world depends on for education, entertainment, and commerce. Sovrn provides products and services to tens of thousands of online publishers to help them grow, operate their business, understand their readership, and manage consumer data. Sovrn is headquartered in Boulder, Colorado with offices in San Francisco, New York, and London. 

With 10,000 customers deploying one or more products across 30,000 websites, Sovrn reaches 200M consumers across more than 3.5B pageviews everyday. Sovrn has been a leader in online publisher technology since its founding, and has been recognized by IAB, JICWEBS, and TAG for its role in combating advertising fraud and promoting pro-transparency initiatives. Sovrn is dedicated to helping content creators do more of what they love, and less of what they don’t.

Sovrn is an Equal Opportunity Employer!


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are in a brand new building, close to breweries, restaurants and coffee shops. Easy to get to, plenty of parking and the bus stops right out front.

An Insider's view of Sovrn

How would you describe the company’s work-life balance?

Our Reliability Team works incredibly hard, however….personal life comes first. One of the reasons is that we have incredible managers that realize that we are humans. We work hard but when we are off, we are off!

Laura

Sr. Site Reliablity Engineer

What does your typical day look like?

No two days look the same, but I mean that in a good way! At Sovrn, people are given the ability to step outside the confines of their job description and engage cross-departmentally. Sovrn is a great place to work for people who love to learn and challenge themselves.

Hanna

Sr. Director, Marketing

How does the company support your career growth?

I always wanted to move into management one day. When the opportunity presented itself earlier than I was ready for, the leadership supported me to ensure that we were successful. I can't imagine having grown without them.

Stacey

Manager, Software Engineering

How do your team's ideas influence the company's direction?

Great ideas can come from everybody with the right support and space. To this end, we hold an Innovation Week quarterly for all engineers. We aren't afraid of trying new tech, as long as it delivers customer value. We encourage creativity with a collaborative environment, POCs during planning phases, and aggressively maintaining tech debt.

Jesse

CTO

What are some things you learned at the company?

Our onboarding is phenomenal for new employees, helping educate new hires about the entire adtech industry in addition to the specifics of their role, illuminating their place within the larger ecosystem. The office has a fun, collaborative atmosphere that encourages a strong balance between work and health.

Cody

Team Lead, Quality

What are Sovrn Perks + Benefits

Sovrn Benefits Overview

We have a choice of health and wellness plans that meet your needs, including medical, dental and vision. Take advantage of an open vacation policy, flexible working hours and paid parental leave. Enjoy catered lunch every other week, along with breakfast to start your Friday mornings. Be part of a passionate and high growth culture, work with great people and make an impact on Sovrn's future and direction. Did we mention Raccoon shirt Friday's?

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Friday. Employees get free lunch on Tuesday.
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Culture of Learning and Career Advancement. Awesome people!

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