Jr Product Support
Company Description
Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.
Position Description
The Jr. Product Support position is responsible for embedded base data cleanup, with emphasis on contractual language. You will become an expert at navigating our Customer Relationship Management platform, Salesforce, in order to assist and partner with the zColo Product team in providing detailed examinations of contractual language in Services and ensuring that SalesForce’s data matches the contractual language. The position requires strong attention to detail but does not require telecommunications experience. The ability to understand complex system dependencies and make decisions based on Product Management rules is essential. An individual with the hunger to solve problems, data analytics, and improve sales and operational performance will excel in this role.
Responsibilities
- Participating with data cleanup
- Assisting with contract research
- Aiding Salesforce bulk loader changes
- Tracking sales opportunities and disconnects
- Assisting with order processing
- Performing detailed research analytics
- Helping with process documentation
Qualifications
- Knowledge of Product Management procedures
- Experience with Salesforce a plus
- Understanding of big data development, techniques and tools
- Must be process oriented and self-motivated; individual with strong work ethic and initiative
- Strong attention to detail and operationally focused
- Ability to understand complex system dependencies
- Telecommunications experience a plus
Rewards
- Competitive compensation
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave