Job Description :

We are looking for an ambitious, customer focused and detail-oriented Integration Consultant someone that is passionate about interacting with customers and helping to deliver the value of AbsenceSoft’s software to our customers. You will join a dynamic and fast-paced environment and work with cross-functional teams to design and launch AbsenceSoft’s product to new and existing customers. This includes interacting with customers to understand their goals, expected value and constraints and working with the implementation and customer account management teams to understand customer integration requirements, and working to design a solution for the customer that meets both functionality, technical and business needs.

Job Expectations:

• Work closely with customers, our implementation team and our customer success team to design and guide customer integration solutions and scope to ensure a smooth implementation and that agreed upon customer requirements are met
• Understand customer requirements – technical and functional – to design and document a solution that works to meet their business needs within the framework of AbsenceSoft’s software and best practices
• Ability to effectively communicate solutions to different business stakeholders – including functional and technical representatives at customers, internal executives, sales, and implementation resources.
• Act as a SME on the AbsenceSoft platform (specifically integration functionality) and be able to interact and consult with customers
• Create documents that define the scope of a solution – including technical diagrams, presentations, data mapping and business requirements documents
• Assist in managing and prioritizing integration team request
• Assist with troubleshooting on file processing, reporting, SSO and API errors

Qualifications:

• 2 -4 years work experience as a business analyst or in a technology business with hands on experience with a SaaS system
• Prior work experience with integrations (Flat file, API, EDI, etc.)
• Prior experience with Alteryx or similar data integration tools preferred
• Ability to communicate effectively with customers – in a consultative manner
• Ability to learn and become an expert in a new system
• Strong problem-solving skills
• Excellent written and verbal communication skills
• Ability to ‘roll-up your sleeves’ to help get the job done
• Undergraduate degree in Business, Management Information Systems or equivalent preferred
• Be willing to travel. Travel is generally limited and many meetings with customers are virtual – but travel can be up to 15%

Pay Range: 80-90k