Denver, CO

GM Product - Collecting Payments at Xero

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact
You will provide oversight to Xero's Payments team responsible for "Collecting Payments" - the customer journey that enables our business customers to collect payment from their customers, an integral part of Xero's payments operations, to deliver our mission to "empower small businesses to take control of their cash flow and financial future by providing trusted financial insights and services".
This will involve interacting with our "Collecting Payments" partners, key stakeholders and relevant product groups to ensure alignment with overall Xero strategy to drive the execution and growth of our payment solutions around the globe. You will develop great customer experiences that help Xero scale in existing geographies, and enter new markets. You'll balance company strategy, customer needs and technical requirements.
You will be responsible for teams of Xeros that create value for our small businesses and our partners by building and enhancing the products that make the magic happen. You will provide oversight across your portfolio, ensuring the right things are built at the right time and through doing so you'll contribute to Xero achieving its goals.
What you'll do
• Further develop a Collecting Payments product strategy and roadmap in collaboration with leaders across Financial Services at Xero and internal stakeholders to meet Xero's strategic objectives
• Regularly review this strategy, updating it to reflect changes in company strategy, market changes, and lessons learned from customers and initiatives
• In collaboration with design and product teams, transform product ideas into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, marketing needs, and the overall objectives of the business
• Work with other teams within Xero to create a framework of quantitative metrics that demonstrate the success or otherwise of product evolution and product marketing
• Be accountable for the commercial success of the capabilities you create in the products you are responsible for
• Act as an educator and evangelist globally across the Xero business helping to raise the understanding of the financial services industry, in particular payments models and participation options, and how Xero's FS products benefit customers
• Define, own and communicate the product roadmap and prioritization (including development of business cases) to best determine how to service new customer acquisition, retention and conversion
• Ensure the roadmaps produced by Product Managers are data-informed, based on customer research, have clear objectives and KPIs, balance functional and nonfunctional work, and are realistic
• Build and lead effective cross-functional teams of product managers, product owners, designers, product marketers, developers and analysts that continually improve and deliver value to our customers
• Understand the Financial Services regulatory environments in which Xero operates globally and work closely with Risk and Compliance function to meet these requirements
• Maintain an external network of individuals, groups and knowledge houses in the payments sector and actively represent Xero in this sector
• Bridge technical and business worlds, leading strong and productive relationships with key external partners and stakeholders, to understand and deliver on market needs and priorities, and act as an evangelist for Xero's payment strategies and roadmaps
• Contribute to the improvement of Xero's product leadership capability
• Work with local go-to-market teams to ensure they understand the product strategy, the team understands their challenges and there is clear messaging in place for all product launches
• Work closely with your peers to deliver quality software that solves real customer problems
• Manage the day-to-day execution of all product activities for the purpose of meeting the product and Xero's goals
• Work with strategy, product marketing, data, and research teams and drive user and competitive research to uncover customer needs and new product value propositions in line with Xero's vision and commercial goals
• Establish and maintain good working relationships throughout the wider organisation, particularly Engineering & Architecture, Design, Product Delivery, Marketing, Regions, Sales and Customer Experience
• Cultivate a fun, rewarding, innovative and results-driven culture that lives and breathes our Xero values
What you'll bring with you
• Previous experience in leading people leaders and forming high-performing teams
• Experience launching new payments propositions, from strategy to design and delivery
• Demonstrated experience in owning and driving P&L in the payments and acquiring industry
• Proven experience collaborating with a diverse stakeholder group to realise commercial outcomes
• Solid track record of addressing customer needs through innovative use of technology
• Proven ability to influence outcomes at all levels
• Extensive experience working with software development projects at scale
• Demonstrated experience in defining product roadmaps and planning
Critical competencies
• Ownership and ability to thrive in a fast-paced environment
• Building of effective relationships across all levels of the business
• Advocate for building quality software that is customer centric
• Ability to break down complex problems, deliver pragmatic solutions and manage changing priorities
• Strong understanding of business software solutions
• Broad knowledge of technology and software development
About Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.
We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies. Xero's collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you'll feel welcome and supported to do the best work of your life.
Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place.
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Where we are

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM

What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Friends outside of work
Eat lunch together
Intracompany committees
We have employee run groups that focus on initiatives like wellness, culture and diversity & inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental Health Benefits
Concern EAP benefits for all employees
Retirement & Stock Options Benefits
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
26 weeks paid parental leave.
Remote Work Program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

An Insider's view of Xero

What’s the vibe like in the office?

You will always find someone to grab coffee or take a quick walk with. We really value being #human in the office and it’s one of the most important things that everyone in Xero does. This means empathizing, helping, listening, and being there for one another. It's what makes me love not only Xero, but the individual people within Xero too.


Workplace Experience Coordinator

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!


Senior Account Manager

What makes someone successful on your team?

We look for people that are driven by purpose, who understand their role in the larger organization and make great things happen. Dependability is one of the highest traits of successful people within the Customer Experience organization. Trusting that your teammates can & will get things done is the first step to developing effective collaboration


Director, Customer Experience- Americas

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