Director of User Experience

| Greater Denver Area | Hybrid
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Wowza's 30,000+ customer base is growing, and we are looking for a Director of User Experience to take it's award-winning software to the next level for live video streaming. Working side by side with product leaders and engineers from the beginning to end of the product building cycle, you'll lead all things design and ux across the entire platform.

We pride ourselves in being customer-centric and making the complicated simple. We are looking for teammates who will drive essentialism. 

"Do less, better," and make the best contribution. Wowza is a product-driven company, where you can get excited about doing your best work in a fast-paced, balanced environment. 

What you'll do: 

  • Collaborate.​ Provide design leadership through the entire software development process.
  • Research. Then ideate, design, iterate, and ship. 
  • Listen.​ We emphasize regular communication with our customers (at least 2x a week minimum) to solicit feedback, learn about pain points, and spot opportunities. 
  • Own & drive.​ You will own and drive the team responsible for design and ux decisions. 
  • Iterate quickly.​ We believe in shipping, getting feedback, and making updates. "Done is better than perfect" allows us to remain customer-focused. 
  • Challenge us.​ We regularly ask, "Are we focused on the riskiest, most critical assumptions?" about any work.

What you'll work on: 

  • Build a design team over time. Recruit, onboard, coach, and inspire talented UX + UI designers of all levels of experience.
  • Lead a team to design products that drive usability and design excellence. 
  • Lead cutting-edge design for dashboards that involve real-time analytics. For example, live video streaming across the world from the camera to players around the globe.
  • Redesign products and build design frameworks to connect all our major products into one SaaS platform for live video streaming workflows, real-time analytics, and hybrid UI and API workflows.
  • Developer experiences and portals. Our platform is used by tens of thousands of developers around the world. Designing a simple, intuitive developer portal for easy and intuitive access to robust APIs is a current initiative.
  • Figuring out the right data, and the proper context, to present to the right level of information and functionality to customers. 

What you'll bring: 

  • A customer-first attitude. 
  • Ownership. You'll lead design decisions and lead other designer's coaching, mentoring, and collaboration. 
  • Organization. You'll design, recruit, and conduct customer interviews and usability tests. 
  • Leadership. You'll define team needs, lead the recruitment and development of the design team.
  • Iteration. You will wireframe and prototype ideas quickly to demonstrate and validate designs with customers. 
  • Design talent. You'll create intuitive low and high fidelity designs to communicate your ideas.
  • Lifelong learning. You learn new skills and grow through personal development. 
  • Excellent communication. You'll be an excellent communicator of your work, your team's work, and your rationale behind proposals. 

You should have: 

  • 6+ years in enterprise-scale SaaS design, with at least three years of experience managing a team of designers.
  • A strong track record of concept design and direction for complex software products.
  • Experience communicating and collaborating with engineers, product managers, customers, and company leadership.
  • Initiative that inspires others in team environments. 
  • A portfolio that clearly outlines the problems you solved with your and your team's design work. 

Your portfolio will: 

  • Communicate the processes you applied during the work. 
  • Be well structured and clear.
  • Focus on designing software products. 

You don't need: 

  • Deep understanding of coding. HTML, CSS, and Javascript knowledge is excellent but not required. 
  • Mastery of every design tool. We prefer Figma for ease of collaboration, but if you've never used it before, don't worry. 
  • A degree in design. We value real-world experience with a track record of results. 

Who We Are

Wowza Media Systems is a streaming software, cloud services, and hardware provider aimed at powering live streaming for today’s most innovative companies. We frequent Streaming Media’s list of Companies That Matter Most in Online Video and Readers’ Choice Awards, as well as Built in Colorado’s list of Best Medium Workplaces (with a 4.8 rating on Glassdoor).

Cofounders David Stubenvoll and Charlie Good first set out to create cool stuff with like-minded people in 2005. In the fourteen years that have followed, Wowza’s become the gold standard for streaming. One third of content delivery networks (CDNs) have Wowza’s technology built in and more than 35,000 organizations across the globe have powered their streaming with Wowza.

With adoption rates exploding, use cases proliferating, and video quality increasing, the streaming industry’s influence on everyday life continues to grow. And when it comes to live video, one thing rings true: If you can dream it, the experts at Wowza can help you build it.

Why Work for Wowza

Wowza’s global team is headquartered in the foothills of Colorado, with plenty of parking and where the deer, elk, and buffalo roam. Generous PTO and paid holidays, a healthy work-life-balance, and a 401K that vests immediately are among the many reasons we love working here.

The tight-knit crew benefits from a dog-friendly workplace, unlimited snacks, catered lunches, holiday parties, and more. Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out.

Wowza’s team also works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate the same creative energy that first brought the company to life.

Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ElixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ExpressionEngineCMS
    • HubSpotCRM
    • SalesforceCRM
    • SurveyMonkey Email
    • SlackCollaboration
    • ZoomCollaboration

Location

Our new office is located directly in heart of BelMar with tons of great amenities in the office as well as right outside the door in the Belmar complex! Steps away from many bars, restaurants, fitness studios and various shops tailored to a variety of needs!

An Insider's view of Wowza

How would you describe the company’s work-life balance?

Work life balance at Wowza is encouraged and appreciated! We have had discussions around how to take both mental and physical health breaks during the day. Wowza supports varying daily schedules and our unlimited PTO policy also allows employees to take time they need. I love working at Wowza because I am able to live a happy life at work and home

Elizabeth Koehler

Director, Security and Compliance

How do you collaborate with other teams in the company?

As Community Manager, it’s critical I communicate daily with several other teams to provide feedback from our customers. Several times a day, I will slack or have zoom video chats to share information and ideas with members from other Wowza teams like engineering, billing or sales to get answers I need for our Wowza customers around the globe.

Rose Power

Senior Community Manager

How does the company support your career growth?

Wowza empowers us, as employees, and as individuals, to use our skills and abilities to achieve Career Goals. They encourage, listen, observe, and understand us and our potential, as well as coach and assist in our development. I have personally experienced an amazing team of leaders and co-workers who have helped me grow.

Holly Swink

Customer Success Manager

What unique initiatives do you have that encourage innovation?

We have an ability or environment where we generate a lot of ideas and very few of those ideas actually work. I believe you have to fail enough times to understand how to succeed.

Matt Rossi

Sr. Director Business Operations

What are some things you learned at the company?

I learn something new every day at Wowza. The creativity of our clients enables us to develop end-to-end solutions in innovative ways. We harness their vision by delivering superior service and unmatched technology. Empowering my customers’ commercial opportunities is the most rewarding aspect of my role.

Kristen Calton

Enterprise Account Executive

What are Wowza Perks + Benefits

Wowza Benefits Overview

Wowza’s team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. We have a brand-new company headquarters office as well as remote employees across the US and around the globe. Our Denver-area employees work in a flexible-hybrid environment allowing for flexibility and work-life balance tailored to each individual Wowzan.

Medical, Dental, and Vision insurance available 1st day of employment

Generous Paid Time Off

401(k) with strong company match

Dependent Care Flexible Spending Account

Employer Paid Basic Life Insurance and AD&D

Voluntary Life Insurance (Employee/Spouse/Child)

Parental Leave

Short-Term and Long-Term Disability

Training & Development

Employee Assistance Program (EAP)

We also do great team picnics and other events to keep our employees connected. Wowza is committed to creating a diverse and inclusive environment for all people to thrive in. Wowza has an awesome culture with some really fun people solving challenging problems for our customers!

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Nationwide pet insurance to help Wowza's fury employees stay well!
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Wowza offers full-time employees with five years of continued service the opportunity to take a four-week paid sabbatical.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Employees get free lunch on Friday and tons of snack and drinks.
Company-sponsored happy hours
Onsite office parking
Free parking!
Pet friendly
Wowza's pet policy is dog friendly daily.
Relocation assistance
Fitness stipend
Take advantage of the discounted rates at select Belmar fitness studios
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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