Director, Product Operations & Launch

| Greater Denver Area
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Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

Job Summary

The Director, Product Launch and Operations is a results-oriented technology leader who is responsible for driving our overall go-to-market process, streamlining operations and working within Product Management and across functions to deliver on strategic objectives. This is a great role for a hands-on leader to manage and drive successful launches of Vertafore products. The role crosses Vertafore and will work with a range of stakeholders including CEO, Executive Leadership, Development, Sales, Marketing, Customer Support and Professional Services to develop and execute product launch plans ensuring cross-departmental readiness to execute and support launches. The Director, Product Launch and Operations drives change at the individual, team and organizational levels through the adoption and continuous improvement of new processes, tools, and metrics.

Primary Functions: 

  • Ensures product organization is setting clear goals for product launches, is adhering to our best practice launch processes, and we are not replicating mistakes of the past.
  • Builds and executes product launch plans ensuring operational readiness and developing customer communication and marketing plans.
  • Be the focal point for all assigned product launches, and reporting to CEO and Executive Team on launch goals and status.
  • Drives continuous improvement of our company-wide go-to-market process, working with all departments to execute and deliver value to our customers
  • Collaboratively defines and manages execution of cross-functional projects
  • Works with stakeholders across the organization to coordinate plans and share information
  • Develops and maintains launch roadmaps, calendars, and other representations of product management strategy
  • Accomplishes operational goals by scheduling and assigning tasks and following up on work results
  • Assesses Product Management operational performance, identifies improvements, and identifies levers to accelerate changes to process
  • Challenges team members to use a disciplined approach for driving consistently excellent product releases
  • Fosters teamwork and adherence to new operating norms
  • Anticipates and identifies issues that inhibit adoption of best practices or realization of business value and provides recommendations to address roadblocks and areas of opportunity

Other Responsibilities:

  • Comply with all company policies and procedures.
  • Ensure all other team deliverables and tasks are completed on time and to high standards
  • Other duties as assigned by VP of Product Management Operations

Education and Years of Experience

  • At least 5 years of product management, project management, professional services, business operations, management or customer service experience is required, preferably in agile environments
  • Proven track record of managing all aspects of a successful product throughout its lifecycle
  • Strong problem-solving skills and willingness to roll up one's sleeves to get the job done
  • Skilled at working effectively with cross functional teams in a matrix organization
  • Excellent written and verbal communication skills

Knowledge, Skills and Abilities:

  • Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view
  • Working style demonstrates respect, initiative, ownership, transparency, and accountability
  • Thrives on responsibility and displays a drive for results
  • Able to work collaboratively with others to accomplish goals
  • Can communicate complex concepts to all levels of an organization and customers
  • Demonstrated ability to define and track KPIs and other measurable success criteria
  • Demonstrated ability to get things done in a rapidly changing environment
  • Ability to break down complex problems into actionable steps
  • Excellent verbal and written communication skills and ability to adapt your communication style for the audience
  • Demonstrated ability to influence decision making in different contexts

Additional Requirements and Details:

  • Travel required up to 10% of the time.
  • Ability to work remotely with a stable internet connection on an as-needed basis
  • Located and working from an office location (when required)*
  • Occasional lifting and/or moving up to 10 pounds.
  • Frequent repetitive hand and arm movements required to operate a computer.
  • Specific vision abilities required by this job include close vision (working on a computer, etc.).
  • Frequent sitting and/or standing.

*Our offices are currently closed due to COVID-19 and are scheduled to re-open late 2021.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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