Who You Are

You have Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do. 

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.Alchemer.com).

What You Will Do

The Director of Product Management is responsible for the roadmap, vision, definition, design and delivery of Alchemer SaaS platform and associated features and capabilities. You are an excellent, high-energy communicator who engages on a daily basis with nearly every function at Alchemer — from sales and go to market to customer success, user experience, engineering and program management. By doing so, you will develop the roadmap, vision, functional specifications and delivery of features that satisfy the evolving business needs and requirements of our customers. Your objectives will be directly linked to business metrics such as revenue, customer satisfaction and operational efficiency.

How You Will Spend Your Days:

• Own and manage the product delivery lifecycle for Alchemer
• Quickly build a clear understanding of the entire customer lifecycle and the Alchemer platform and features. 
• Lead the strategy and roadmap for Alchemer’s core Platform
• Drive the vision and requirements, translate them to functional specifications, facilitate a sound design and deliver a compelling user experience and leading product offering
• Own insights on the markets and segments in which these applications compete in order to stay abreast of industry trends and channels to anticipate customer needs.
• Evaluate and prioritize requirements in partnership with the business, leveraging industry best practices and new innovations. 
• Lead product discussions with the customers discovering detailed requirements and aspirations for solutions
• Prioritize and manage the backlog for effective release and sprint planning. Engage regularly with the engineering team responsible for implementation and execution.
• Facilitate requirements definition across teams to decompose and document releases, epics, functional requirements to developer-ready user stories and acceptance criteria
• Work with cross-functional teams (engineering, sales, marketing, customer support and success, etc.) to deliver the product meeting delivery and quality KPIs.
• Collaborate with marketing in development and execution of the product marketing strategy 

 What You Bring to This Role:

• Minimum of 5 years’ technical experience in product management; demonstrated commercial success with emphasis on product development and execution. Minimum 2 years’ experience in management.
• Experience with complex / technical business systems and an ability to strategically analyze how pieces of data impact a customer experience.
• Experience with SaaS product management preferred.
• Pragmatic Certified preferred
• Vision for designing products around outcomes, not features.
• Ability to transition across big picture strategy development and hands on execution management
• Advanced written and verbal communication skills, and collaborative approach to problem-solving and execution.
• Proven ability to lead and influence cross functional teams through discussions and workshops
• Strong sense of design and empathy for the users of the Alchemer Platform
• Knowledge of customer support processes, tools, and technologies including JIRA and Confluence

Compensation for this position includes an annual base salary between $165,000 and $185,000, eligibility for an annual bonus, and participation in the Founder’s Pool program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and eleven paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply. 

In our beautiful new Colorado headquarters, we are actively returning to an in-office presence and as we do so, the health and safety of our team members and customers is our top priority. As part of our return-to-office and recruiting processes, we are requiring vaccination status of our employees and candidates.