Digital Product Manager, E-Commerce at Brilliant Earth

| Greater Denver Area
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Digital Product Manager, E-Commerce

Role Overview: 

We are seeking a Digital Product Manager to own the end-to-end customer experience, including the customer’s initial touchpoint with us, all the way through to post-purchase support they may need. As an integral member of Brilliant Earth’s Product Management team, you will develop and contribute to the product vision and roadmap, creating significant value to the company.

The ideal candidate for this position has a passion for customer experience and communication and can constructively guide and motivate cross-functional teams and/or strategic partners working on product development to ensure positive outcomes for product delivery, on-time and within budget.

While the team is currently working remotely, this role is based in Denver, CO.

Key Responsibilities Include:

  • Identify and drive opportunities that enhance CX throughout the shopping journey. 
  • Lead cross-functional teams and work closely with IT, Design, and Business teams to achieve goals.
  • Communicate proactively, clearly and completely with team members, cross-functional teams, strategic partners and all levels of leadership to provide product delivery requirements, delivery statuses, impediments, product roadmap information and/or product performance data. 
  • Implement and use data to analyze and understand business needs, ultimately determining the best priority for the product backlog based on a data-centric justification when possible. 
  • Drive the delivery of valuable, usable and feasible solutions, including 3rd party solutions. 
  • Create and maintain product roadmaps, including MVP and enhancement strategy. 
  • Deploy test and learn strategies to determine business value and future strategy. 
  • Gather requirements, elicit information on technical challenges and describe the current and future functionality in partnership with development team. 
  • Write requirements and prioritize backlog based on product strategy and vision. 
  • Create detailed technical documentation and requirements that will be used by the architects, developers and QA team members to make functional changes to the product.
  • Assist cross-functional groups with product launch activities including, but not limited to UAT, product demos, product training, and support processes. 
  • Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders. 
  • Help define KPIs and participate in the monitoring and reporting of the data. 
  • Attend release sessions and provide Go/No-Go decision within the process. 
  • Perform Business Analyst responsibilities in absence of an assigned Business Analyst. 

Specific Qualifications: 

  • BA/BS Bachelor’s Degree, preferred 
  • 3+ years of professional experience in Product Management or Product Development 
  • 2+ years of collaborating with cross-functional teams 
  • Professional experience analyzing data and gathering insights 
  • Proven ability to understand and discuss technical concepts, manage trade-offs and evaluate ideas with internal and external partners. 
  • Professional Agile experience, including requirement documentation and backlog prioritization/management 
  • Excellent professional communication and presentation skills
  • Attention to detail
  • Highly organized with focus on execution, problem solving, and improving processes
  • Exceptional time management skills and accountability
  • Ability to think critically and adapt quickly in a flexible environment
  • Team player with an ability to work collaboratively
  • Entrepreneurial spirit / self-starter
  • Interest in socially and environmentally responsible organizations and products 

What We Offer 

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

  • Equity Compensation. You will play an important role in the growth and success of the companyRSU awards allow us all to share in these successes. 
  • Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
  • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
  • Open PTO Policy. We know it’s important to recharge and relax. 
  • Disability and Life insurance. 100% employer-paid.
  • Pre-Tax Commuter Benefits.
  • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
  • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
  • Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
  • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

More About Us 

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry. We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. 

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. 

The targeted budget for this position is $110-130k. This compensation budget range may be adjusted at any time at the discretion of the company. 

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. 

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and video interviews with our leaders! 

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Technology we use

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Location

Located across from the Cherry Creek Mall, our team members have walking access to popular restaurants, shops, and the Cherry Creek trail. The office is centrally located and our team members bike, walk, drive, and utilize public transportation to commute.

An Insider's view of Brilliant Earth

What are some social events your company does?

I joined Brilliant Earth because the story of growth was very inspiring to me. I knew I could contribute to that vision and be a part of something that I believed in. The culture fit with my own personal values and the mission provided a sense of purpose in the work I would be doing.

Sam

Director, Customer Experiences and Contact Center

How do you collaborate with other teams in the company?

I start my day by taking a look at the calendars and seeing what lies ahead for the day. I also like to say hi to everyone as they come in. Our showroom is open 7 days a week, so we each have a different workweek. It's nice to catch up each morning with people who are back from their weekend!

Kelly

Customer Experience Manager

How does the company support your career growth?

"Brilliant Earth is a great place to work, not only if you want to develop professionally, but also if you want to work toward a larger common good. You’ll be motivated by your other team members to put your best foot forward every day. I’m excited to see all the impacts Brilliant Earth can continue to make on the jewelry industry!

Mary

Sr. Marketing Manager

How do you empower your team to be more creative?

Brilliant Earth has one of the most collaborative cultures I've been a part of. It is strongly encouraged to partner on initiatives cross-functionally and build teams to solve tough problems. The feeling of support, friendship, and working toward a common goal is palpable and makes this a special place to work.

Sharon

SVP, Customer Operations

How do your team's ideas influence the company's direction?

What I enjoy most about the culture is the true desire of everyone to make a difference. As a new employee I have felt valued since day one and truly feel like my opinion and ideas matter. Senior Leadership is always open to implementing new ideas and gives me the freedom to take chances and, in some cases, risks to help those ideas come to life.

Duane Crum

Senior Customer Care Manager

What are Brilliant Earth Perks + Benefits

Brilliant Earth Benefits Overview

Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, an employee discount on our products, and equity. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Mission & Volunteering Committee Professional Development Book Club
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer a stipend for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications

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