About Adeptive Software

Adeptive is one of the fastest growing companies in the title and escrow software market thanks to our product ResWare’s continued strong adoption by agents and underwriters across the country. Our software and the services we offer are resolutely focused on allowing customers to supercharge their businesses without having to change their approach to one dictated by an inflexible tool.

We pride ourselves on a comfortable and supportive work environment populated by passionate and dedicated team members. We offer competitive salary and benefits and seek out individuals who are looking for a meaningful career — not just their next job.

We are fortunate to have a team that

• Gets it – smart and passionate learners,
• Really Gives a Shit – a heart-felt dedication to help our customers, our team and our community,
• Does the Right Thing – treats everyone with dignity and respect, and
• Has a healthy work-life balance – doesn’t try to wring every last ounce of energy out of themselves or their teammates.

And we’re dedicated to keeping it that way.

If that resonates with you and you are passionate about the role below – please drop us a line.

About the Role

Our Customer Support Specialists recognize that our Customers are the key ingredient to our success and embrace the responsibility of assisting them with their support issues in a positive, energetic, and timely manner.

Our software enables a specialized industry – Title and Escrow – to accomplish an unparalleled level of automation and efficiency and as such requires special support individuals. While everyone has good general skills, each individual has an area or two of specialty. For the person we are looking for – that area of specialty is Escrow and Accounting.

Adeptive Support staff make it easier for our customers to operate our software while respecting their time and unique needs. They are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic - they understand the stress that is inherent in the Title and Escrow business - and are natural educators. While not responsible directly for “technical” support, our support staff have a natural inclination for troubleshooting or understanding technical tools. They know that they are our most valuable feedback mechanism for improving the product and take that job seriously as well.

Your Duties:

• Provide timely and highly satisfactory customer service including identifying issues, recommending solutions, offering workarounds, and/or fixes for problems which impact customer operations
• Assist with testing and troubleshooting issues and translate between customers and our tech support and engineering teams
• Offer focused training on proper/recommended use of the software as necessary to address customer inquiries and issues.
• Contribute to a work environment which fosters pride in being a part of a winning team and promotes personal growth
• Maintain productivity and quality standards
• Be responsible for stewardship of sensitive customer information
• Other duties as required

Your Skills and Qualifications:

• You’ve worked directly in the Real Estate Title and/or Escrow business
• Excellent organization and interpersonal skills
• Excellent verbal and written communication
• Strong technical/software skills
• Customer service/support experience via phone, email and chat
• Ability to work with all levels of customers, including end-users, management and executives

Ideally you also have one or more of the following:

• Experience with our product: ResWare
• A home address (or the desire to have a home address) within reasonable driving distance of Louisville, Colorado