Customer Experience Manager at Vendavo

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Company Description

Vendavo powers the shift to digital business for the world’s most demanding B2B companies, unlocking value, growing margin and accelerating revenue with our SaaS products. With an annual margin improvement totaling more than $2.5 billion across companies in chemicals, distribution, high-tech, and manufacturing. Vendavo is headquartered in Denver, CO and has offices around the globe. 

Sell more. Profitably.

Job Description

The Opportunity: The primary function of the Customer Experience Managers is to work in partnership with our sales, services, product and engineering teams to ensure high levels of customer satisfaction and long-term retention. As our sales engagements are not easy, we strive to lead each customer to success and confirm the wise choice they made to partner with Vendavo. We exist to hear and understand our customer's needs so that we may, in turn, be their advocate internally to create success. We will exhibit partnering practices and be their trusted advisor with an objective point of view.

  • Maintain a holistic 360 degree view of each customer in your portfolio.
  • Maintain high levels of customer engagement, focusing on customer satisfaction and loyalty.
  • Conduct business reviews and proactively suggest solutions to customer challenges.
  • Assess and report the Customer Satisfaction value of each customer.
  • Ensure retention by monitoring and tracking key metrics.
  • Proactively identify and correct any issues that could affect customer satisfaction or retention.
  • Proactively recognize risk factors and act as appropriate to reduce or mitigate identified issues. This includes transparent and timely communication with relevant key stakeholders.
  • Work closely and cross-functionally with internal stakeholders to ensure client issues impacting satisfaction are addressed and resolved in a timely manner.
  • Work closely and collaboratively with the appropriate sales team member to develop and own an assigned portfolio, while delivering an exemplary client experience.
  • Encourage participation in customer events (webinars, training, user conferences).
  • Develop relationships and maintain across the Vendavo organization.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Identify potential customer references.
  • Escalate matters quickly and efficiently as needed.

Qualifications

  • Bachelor’s degree required.
  • 2 years’ experience in a corporate environment with direct customer interaction/service required.
  • Customer focus, passion for driving customer success and satisfaction.
  • Experience with business-to-business solutions, ideally enterprise software applications.
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Strong attention to detail.
  • Ability to travel up to 15%.

Additional Information

  • Competitive base salary + bonus
  • Comprehensive health benefits including medical and dental
  • Unlimited paid time off
  • Flexible working hours

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
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    • JIRAManagement
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    • SalesforceCRM
    • Adobe CampaignLead Gen
    • FullContactLead Gen
    • MarketoLead Gen

Location

Our company is in the best part of downtown Lodo by plenty of bars, restaurants plus an easy five minute walk from Union Station.

An Insider's view of Vendavo

What’s the vibe like in the office?

The office vibe is collaborative, casual, fun and team oriented

Jason

Talent Acquisition Manager

What are Vendavo Perks + Benefits

Vendavo Benefits Overview

flexible work schedule, great location, company lunches and happy hours, internal promotion opportunities, remote work from home options, medical, dental, vision insurance, unlimited time off, paid holidays, short and long term disability, 401K

Culture
Volunteer in local community
Food Bank of the Rockies, Food for Thought
Partners with Nonprofits
Food Bank of the Rockies, Food for Thought
Friends outside of work
Eat lunch together
Intracompany committees
Annual holiday party, wellness program, volunteer program
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 12 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Vendavo offers employees professional development opportunities like The ability to attend job-related conferences and seminars.
Lunch and learns
Vendavo hosts lunch and learns meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Customized development tracks
Paid industry certifications
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