Client Services Specialist at Travelers Haven

| Greater Denver Area
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Client Service Specialist
 
We are seeking an individual committed to providing excellent customer service to our external clients, properties, and vendors. When joining the Client Services department we expect you to manage and oversee the quality and customer satisfaction of a traveler's stay from move-in to move-out. This position is a wonderful opportunity to gain multiple skill sets and grow with a client focused company. 
 
Essential job duties include but are not limited to the following:
  • Communicate with internal and external partners to ensure that all customer requests and maintenance work orders are completed efficiently.
  • Coordinate customers’ service requirements with other appropriate departments as necessary to ensure a red carpet experience for all travelers.
  • Interact with clients and travelers to provide information in response to customer service inquires.
  • Monitor and communicate the progress of customer service inquiries to ensure customer's requirements and company standards are met.
  • Respond to and mitigate customer complaints, concerns and comments in a cordial and respectful way, escalating to Client Services Team Lead or Client Operations Manager when needed.
  • Build and establish relationships with external contacts such as property management, as well as internal team members to communicate clients' requests, progress of work orders, and any other information pertinent to the guest's stay.
  • Work with colleagues in a respectful and collaborative way to help build a strong team with a customer focus.
  • Provide organization and consistency with extreme attention to detail on all data-entry and paperwork received.
  • Assist with customer accounts with relevant information as required for data management.
  • Act as a liaison between client and area markets, communities, and supply partners.
  • Assist with the preparation of client reports.
  • Provide back up support for e-mail and phone communications.
  • Other duties as assigned
  • After 60 days our Client Service Specialist has a chance to enhance their skills by volunteering for our emergency on-call line. This is a great way to work across multiple departments and grow with an amazing company. 
SKILLS/ABILITIES:
  • Professional customer service skills
  • Strong oral and written communication skills
  • Strong interpersonal and organizational skills
  • Strong time management skills
  • Strong ability to multi-task
  • Excellent follow-through and follow-up
  • Able to establish and maintain effective working relationships
  • Able to professionally interact with customers, residents and guests.
  • Ability to work well within a team environment
  • Able to develop specific goals and plan to prioritize, organize, and accomplish work
  • Proactive and takes initiative in seeking opportunities for improvements and to provide support and assistance
Required Education and Experience: 
  • High School diploma or GED
  • 3+ years customer service experience via both phone and email strongly preferred
  • Professional verbal and written communication
  • Intermediate user of MS Word, Excel and Outlook
  • Hospitality experience is preferred but not required 
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

From the moment I arrived at Travelers Haven I have always felt a strong emphasis from our leadership team on creating an environment and culture that allows for a healthy work-life balance. Through team outings, massage and smoothie days as an employee you understand that there is a concerted effort to show appreciation for the work we do.

Victor

Sr. A/R Specialist

What kinds of technical challenges do you and your team face?

Our engineering team is constantly working through challenges to make processes better for users. We balance adding new features with keeping technologies up to date. For instance, in the last year we added Cypress automated testing to our frontend codebase. We started with testing a new feature that makes our response to customer requests quicker.

Emily

Software Engineer

How has your career grown since starting at the company?

Since starting at Travelers Haven, my career has grown rapidly. After my first 7 months I was promoted to a Senior Territory Manager, 3 months later I was promoted to Team Lead of Territory Management. My favorite value that TH preaches is “Grow Or Die” because if you embody this value, it will hold true. There is so much opportunity for growth!

Dylan

Team Lead of Territory Management

How do your team's ideas influence the company's direction?

Being a part of the client experience team is a unique spot to be in as we hear and see what our guest’s feel. We can take pain points and strengths to develop new ideas and drive change within Travelers Haven. If we see any reoccurring themes, we make sure to share the themes company-wide to create a better guest experience. In the past year, we h

Sara

Senior Manager of Client Services/Dog Mom/Book Lover/Hiker

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Travelers Haven Benefits Overview

Unlimited vacation
Paid sick leave
Paid holidays
Medical, dental, vision & supplemental insurance
401k plan
Unpaid flex time
Life Insurance
On-site gym
Employee Assistance Program
Deeply discounted hotel rates
Regular team-building events and outings
Craft brews and ciders on tap
Arcade games, golf simulator, and more
Collaborative workspaces with adjustable sit-stand desks
Breathtaking views of the Rocky Mountains and Downtown Denver
Employer-subsidized phone plans
Company Paid Parking

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 9 weeks of parental leave for the primary caretaker. Acme Co. also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Free 24 Hour Fitness Membership for employee. Discounted membership for family members.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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