Oh Snap!
This job is no longer active - but you can still view the details below.

Client Services Specialist

| Greater Denver Area
Client Service Specialist
 
We are seeking an individual committed to providing excellent customer service to our external clients, properties, and vendors. When joining the Client Services department we expect you to manage and oversee the quality and customer satisfaction of a traveler's stay from move-in to move-out. This position is a wonderful opportunity to gain multiple skill sets and grow with a client focused company. 
 
Essential job duties include but are not limited to the following:
  • Communicate with internal and external partners to ensure that all customer requests and maintenance work orders are completed efficiently.
  • Coordinate customers’ service requirements with other appropriate departments as necessary to ensure a red carpet experience for all travelers.
  • Interact with clients and travelers to provide information in response to customer service inquires.
  • Monitor and communicate the progress of customer service inquiries to ensure customer's requirements and company standards are met.
  • Respond to and mitigate customer complaints, concerns and comments in a cordial and respectful way, escalating to Client Services Team Lead or Client Operations Manager when needed.
  • Build and establish relationships with external contacts such as property management, as well as internal team members to communicate clients' requests, progress of work orders, and any other information pertinent to the guest's stay.
  • Work with colleagues in a respectful and collaborative way to help build a strong team with a customer focus.
  • Provide organization and consistency with extreme attention to detail on all data-entry and paperwork received.
  • Assist with customer accounts with relevant information as required for data management.
  • Act as a liaison between client and area markets, communities, and supply partners.
  • Assist with the preparation of client reports.
  • Provide back up support for e-mail and phone communications.
  • Other duties as assigned
  • After 60 days our Client Service Specialist has a chance to enhance their skills by volunteering for our emergency on-call line. This is a great way to work across multiple departments and grow with an amazing company. 
SKILLS/ABILITIES:
  • Professional customer service skills
  • Strong oral and written communication skills
  • Strong interpersonal and organizational skills
  • Strong time management skills
  • Strong ability to multi-task
  • Excellent follow-through and follow-up
  • Able to establish and maintain effective working relationships
  • Able to professionally interact with customers, residents and guests.
  • Ability to work well within a team environment
  • Able to develop specific goals and plan to prioritize, organize, and accomplish work
  • Proactive and takes initiative in seeking opportunities for improvements and to provide support and assistance
Required Education and Experience: 
  • High School diploma or GED
  • 3+ years customer service experience via both phone and email strongly preferred
  • Professional verbal and written communication
  • Intermediate user of MS Word, Excel and Outlook
  • Hospitality experience is preferred but not required 
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

More Jobs at Travelers Haven11 open jobs
All Jobs
Finance
Dev + Engineer
HR
Operations
Sales
Finance
new
Denver
Sales
new
Denver
Sales
new
Denver
Developer
new
Denver
Operations
new
Denver
Operations
new
Denver
HR
new
Denver