Associate Product Manager
Workiva is entertaining applications for the positions of Associate Product Manager. The Associate Product Manager is the primary product owner for the software applications development teams creating new products for customers. This individual is responsible for defining the customer requirements for any given software application and ensuring that the software development team creates products that fulfill those requirements while also addressing the client needs and requirements of the broader base of Workiva customers.
The Associate Product Manager leads the product development team and is ultimately accountable to the team, which has ultimate decision-making authority. Specific responsibilities include customer discovery, management of the software development team priorities, and management of relationships with key product stakeholders. Key items of accountability include ensuring customer satisfaction and generating revenue from new products.
What You'll Do:
Customer Discovery: Our product managers identify business needs and customer requirements for software product requirements and ensure that product features will meet the needs of the customer and the needs of the broader customer base. Senior and Group Product Managers provide mentoring expertise and guidance in supporting the best practices in product management. The product management team:
Meets with customer and other existing customers to identify product requirements
Gets feedback from a range of existing clients on whether new features requested by the client will optimally address their needs
Meets with customer to clarify features and walk through product iterations in the course of development to ensure product development is on track to meet customer requirements
Works closely with UX designer to make sure features will work optimally for the customer
Ensures final product meets customer requirements
Management of Software Development Team: The product management teams define the scope of work, clarify customer requirements for the team, assign work, establish acceptable time frames for completion, and manage the development process through to product completion. The product management team members:
Partner with lead developer and UX designer to scope out the product and establishes pathways for team to develop the product
Write customer-based story for what the product needs to do and assign work based on required features
Scope JIRA tickets that need to be executed to complete the development work
Chart and monitor progress toward product completion for each component and the final product
Stakeholder Relationship Management: The product management team members manage relationships with sales, customer success, and professional services teams to ensure all required features are provided by these teams to ensure successful delivery of the product. The product management team members:
Coordinate work with other software development and infrastructure teams to incorporate product components in the final product
Collaborate with sales, customer success, and professional service teams to ensure that customer requirements are fully met
What You'll Need:
Proven experience in a Product Management role within an agile/modern software development organization; 5+ years experience
Strategic leadership experience, fast learner, highly motivated, self-driven and creative problem solver
Experience in a customer-centered development environment
Highly Technical Background paired with highly analytical business mind - deep technical knowledge of software development process
CS, Economics, Mathematics, or Statistics Undergrad
Passion for how data can be leveraged by users of all skills (reporting, graphs, formulas)
Passion for delivering high-quality software, user experience and with world class customer service
Bonus Points:
Knowledge and experience in a SaaS development environment
MBA Preferred