Principal Software Engineer - AI Platform Security Core Engineering

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Senior Staff Software Engineer - AI Platform Security, Crypto Core will lead the architecture, cross-team-development, and delivery of various security development features including AI Agent Security & Workflow Security for various agentic models, LLM & context security, cryptographic services foundational to the security of our platform and applications, Identity with IAM, IAG with unique proposition that this Tech leader is expected to drive and deliver in workload, machine & service identity needs for ServiceNow AI Security Platform. The role also focuses on technical leadership on access controls that need to be architected and delivered uniquely with a combination of machine + human identity (and other innovative ingredients not mentioned here). The role also owns secure key management, certificate infrastructure, enterprise-wide encryption capabilities, credential and secrets management, and the client libraries and Kubernetes services that make it all secure, observable, and reliable.
This technical, hands-on architect and subject matter leader will partner cross-functionally with product, infrastructure, and information security teams to deliver secure-by-design services that are scalable, auditable, and built to meet the demands of a modern enterprise and develop products in security that cover all ingredients above. The role is based in US (primary region - Santa Clara, CA) and will coordinate cross-geo team to deliver while being a technical liaison across multiple stakeholder groups to make security fundamental & horizontal deliverable.
Job Description
What you get to do in this role:

• Architect, deliver hands-on, mentor & review other team members and deliver on timelines with all dependencies and innovative needs thought out, coordinated with cross-team stakeholders.
• Work with product management, design, support and other dev teams to create high-quality solutions
• Produce high quality design and code on aggressive deadlines of shared UI components
• Provide guidelines and mentoring application teams on how to implement and design UI components
• Design & implement comprehensive UI/UX solutions by understanding customer problems, product goals and technical requirements
• Collaborate with design and platform teams to deliver engaging and consistent user interfaces
• Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability
• Communicate technical decisions (architecture and design) to business and engineering

Qualifications
To be successful in this role you have:

• 10+ years of experience in designing & implementing user experience and server-side application frameworks
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Deep knowledge of cryptography, PKI, key/secrets management, and distributed systems.
• Proven success managing and scaling backend platform teams and services.
• Experience with HSM technologies like Thales CipherTrustManager and PKI infrastructure like EJBCA
• Experience architecting and developing in areas including Identity, Agentic Security workflows
• Knowledge of Authorization, Workflow Identity needs in AI area for future innovation, crypto-core, certificate LCM and secrets management for the scale needed for areas in Access Controls, Outbound Security etc with use cases including AI agents
• Ability to work with architects cross-team and have end-to-end use case & test case visibility
• Exceptional Java and JavaScript skills
• Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications
• Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST and associated technologies
• Knowledge of web user interface unit testing, profiling, and code tuning
• Exceptional problem- solving skills
• Self-starter with a quick learning curve
• Strong written and verbal communication

JV21
For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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