Principal Engineer I - Operational Intelligence

JOB SCOPE
Transform operations and improve customer experience by enabling automated data-driven operational decision making, real-time service layer machine-based monitoring, causation, and touchless actioning. This role combines advanced development skills with a customer-centric approach to build and expand cutting-edge AIOps capabilities. We're seeking a talented developer to architect and implement solutions such as automated self-healing systems, data ingestion pipelines, intelligent monitoring frameworks, and data analytics capabilities. As our platform evolves, your expertise in software engineering and AI/ML will drive continuous feature development and deployment.
DUTIES AND RESPONSIBILITIES

• Designs, develops, and implements self-healing capabilities, data acquisition and enrichment methods, and integrations with external systems.
• Define, develop, and deploy orchestration methods and components, leveraging both AI/ML platforms and customized external automation, to drive consistent self-healing within the environment.
• Identifies new technologies and processes to take analytics, touchless actioning, causation, and digital fingerprinting to the next level.
• Develop, deploy, and leverage Artificial Intelligence (AI) and Machine Learning (ML) to continuously improve Network Operations.
• Design architecture to integrate between AI/ML Platform and orchestration components.
• Designs, implements, operates, enhances, and troubleshoots systems in assigned areas.
• Identify and engage key engineers across the organization to drive shared accountability and alignment for ingesting, tuning, and realizing the benefit of AI/ML alerting.
• Interact with Product and Operations groups to understand business needs, communicate status, deliver value, and develop relationships to ensure flawless implementation and satisfaction.
• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Creates insights, processes, and information that is valued by the business.
• Participates in visualization design and deployment reviews to ensure technical and functional adherence.

BASIC / MINIMUM REQUIREMENTS

• Bachelor's degree in computer science or engineering or related field or related work experience
• Minimum five (5) years of Application Development experience in relevant area
• Minimum five (5) years of Application / System / Database Administration experience
• Minimum five (5) years of Engineering work experience

REQUIRED JOB QUALIFICATIONS

• Good communication skills
• Enjoy working on loosely defined problems
• Mentors and guides both junior and senior engineers
• Proficient in Python and JavaScript code development
• Familiarity with additional languages such as Perl, shell, Go
• Capable of learning new languages
• Some AI/ML & predictive analytics background.
• Ability to perform data analysis to drive predictions.
• Strong data analysis skills with the ability to identify, create, and interpret key performance indicators (KPIs)
• Experience working with structured & unstructured data.
• Exposed to operational analytic or service assurance platforms.
• Exposed to automation with Ansible
• Familiarity with self-healing or orchestration tools
• Experienced with validation of new platform releases.
• Self-motivating and able to work with minimal supervision.
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
• Ability to create detailed documentation to functionally understand new and existing applications
• Ability to follow and implement established change and control policies and procedures
• Ability to troubleshoot application problems
• Basic knowledge of OSS applications and software

PREFERRED QUALIFICATIONS

• Knowledge of company products and services
• Masters degree in computer science or engineering

#LI-AK
EGN601 2024-36874 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-07-29 04:51 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of
$110,800.00 to $196,400.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.