Partnership Support Specialist

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. 

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

Digible, Inc. is looking for a Temporary Partnership Support Specialist to join our team!

Our Partnerships team is dedicated to bringing innovative solutions to the industry by collaborating with forward-thinking vendors. At Digible, our partnership team works closely with our partners to ensure support, efficiency, and growth. We are seeking a Partnership Support Specialist to play a crucial role in this mission by supporting our Partnership Manager and Product Manager, and assisting them in handling partner queries, managing data, and improving processes until June, 1, 2025.

As a team, we come from many different backgrounds, countries, and fields of education. We strongly believe this diversity and agility has helped us build an inclusive and empathetic environment, and we are looking forward to adding your perspective! 

You’ll love this job if you:

• Have excellent verbal and written communication skills.
• Enjoy working with data and have a knack for analysis.
• Are highly organized and detail-oriented.
• Thrive in a supportive role, helping to solve problems and improve processes.
• Are a proactive self-starter who can work independently and as part of a team.

What you’ll do:

• Technical Support: Provide high-quality technical support to partners and internal teams, addressing queries, troubleshooting issues, and offering effective solutions. Including onboarding, cancellations, status updates, ensuring product requirements are met, and notifying the partners when they are not.
• Process and Training Documentation: Create, maintain, and update detailed documentation for workflows and standard operating procedures, ensuring clarity and accessibility. Produce comprehensive training materials for partners and internal teams, ensuring effective knowledge transfer.
• Data Management: Oversee and update partner information, ensuring data accuracy and system integrity.
• Automation Implementation: Assist in deploying and integrating automation tools to streamline and scale routine tasks.
• Process Optimization: Continuously evaluate and refine manual processes to enhance efficiency and accuracy, leveraging best practices and innovative solutions.
• Reporting: Generate regular analytical reports, respond to related inquiries, and provide support through various channels such as Freshdesk and email.
• Feedback Analysis and Strategy: Collect and analyze partner feedback to identify common issues and opportunities for improvement. Contribute to strategic development by proposing new tools and processes to enhance operational efficiency and performance.
• Strategic Partner Engagement: Develop and maintain robust relationships with partners through strategic support, regular check-ins, and proactive communication.

You should have:

• Technical Proficiency: Advanced skills in Excel/Google Sheets, including data manipulation, formulas, pivot tables, and data visualization.
• Customer Support Experience: 1-3 years in a customer or client-facing role.
• Data Analysis: Experience in analyzing and interpreting data to provide actionable insights.
• Documentation Skills: Proven ability to document processes and create user guides or Standard Operating Procedures (SOPs).
• Project Management: Experience in managing multiple tasks and projects, demonstrating strong organizational and time management skills.
• Process Improvement: Experience in assessing and improving processes for efficiency and accuracy.
• CRM Familiarity: Experience with CRM tools like Salesforce, HubSpot, or similar platforms.

This role is open to candidates located within the United States and Canada. 

Pay, perks, and such:

• Salary Range: $50,000 - $66,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere) 
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement
• We offer 11 paid holidays
• We offer $75/ month reimbursement for Physical Wellness
• We offer $75/ month reimbursement for Mental Wellness
• Dog-Friendly Office
• Monthly Social Events
• Weekly Lunches and Snacks for in-office employees

HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. We’ll also ask how you think your references will respond to our questions about your experience and skills, and then we'll close the loop by following up directly with your references to confirm the details. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.