Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

The ideal candidate must be motivated, quick-thinking, detail-oriented, a good communicator, and a self-starter with the ability to work with little direction, make sound decisions, work effectively with and get results from others. This candidate will ensure a high level of customer satisfaction by promptly assisting inside support teams and direct end-users.

Responsibilities:

• Manage Project Ports from customers, CSM team, and account executives submitted to the Number Porting team. 
• Work closely with Zoom Voice global underlying carriers to transfer numbers
• Manage number porting fall out for all of Zoom Voice global customers.
• Monitor port requests and work to proactively to create a successful porting experience.
• Work cross functionally with internal teams to assist in any post port fall out issues to resolution.
• Train new Zoom Voice porting specialist as the team grows globally
• Assist in training internal teams to set customer expectations

Requirements:

• Working knowledge of VoIP industry.
• Experience with LNP processes 
• Team player with strong interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Excellent time management skills.
• Attention to detail.
• Ability to multitask.
• Must be able to Deliver Happiness. 

Zoom Video Communications Company Culture Highlights: 

• Winner of Comparably's Award for Best Company Work-Life Balance 2019 

• Winner of Comparably's Award for Best Company Compensation 2019 

• Winner of Comparably's Award for Best Company Happiness 2019 

• Winner of Comparably's Award for Best Company Perks & Benefits 2019 

• Sales Department is ranked in the top 5% of companies for Diversity on Comparably. 

• Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably. 

• Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably. 

Check us out with a free download: zoom.us/download

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!