Zoom Phone- Business Operations Manager at Zoom Video Communications

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Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

We are seeking an experienced business operations manager to join our Zoom Phone global sales team to drive sales acceleration through high impact sales programs. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. The key areas of responsibility will include focus on increasing sales productivity and nurture program success from inception to completion. This will involve being part of defining and facilitating what is the strategy, and what are the infrastructural and operational needs to execute on that strategy.


What You Will be Responsible for 

  • Responsible for leading projects to improve sales and operational efficiency and performance of the business. Includes setting targets every quarter, measuring metrics, seeing if the strategies put in place are working to deliver the outcomes expected.

  • Driving and leading high impact sales programs and initiatives to increase sales pipeline and revenue for Zoom Phone sales globally.

  • Work closely with project sponsor, cross-functional teams (sales, marketing, product management, and operations), and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

  • Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives.

  • Identify key requirements needed from cross-functional teams and external vendors.

  • Work with other project managers and cross functional leads to identify risks and opportunities across multiple projects within the department.

  • Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.

  • Business partner to sales leadership to develop program goals.

 

Who You Are 

  • Have big-picture mentality. Analyze situations and make decisions based on the company’s best interest, not that of an individual person or department.

  • Demonstrate strong critical thinking and problem-solving skills - proven ability to mine data for relevant and actionable insights.

  • Experience with cross functional project execution, and continually driven to improve performance.

  • Have impeccable organizational skills, project management skills and attention to detail.

  • Show excellent communication and presentation skills with ability to communicate /translate complex concepts to non-technical audiences.

  • Exceptional leadership, time management, facilitation, and organizational skills

  • Outstanding working knowledge of change management principles and performance evaluation processes

  • Proven ability to work in a dynamic work environment with shifting priorities.

  • Comfortable with ambiguity, and creating analysis for business scenarios that aren’t clearly defined upfront and require iterative problem-solving approaches with client groups

What Makes You Qualified

  • BA/BS in business administration or related field and disciplines

  • 8-10+ years of business operations and/or program management experience

  • Background in SaaS or a recurring customer subscription model company a plus

  • Experience using CRM Software, BI Tools and Google Applications

  • A strong sense of urgency and ability to work in a fast-paced environment with sound business judgment and a focus on problem solving

  • Exceptional communication skills including ability to communicate new concepts when interfacing with business leaders.

  • Effectively manages many priorities across the organization and adjust as priorities change.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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