Workforce Manager at Snapdocs, Inc.

| Greater Denver Area
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Snapdocs is looking for a Workforce Manager! This high impact role is an opportunity for you to bring your demand modeling, workforce planning, and technical expertise to a growing startup. As the company moves into a period of accelerated growth, we need a top-notch workforce manager who can ensure that people are in the right place at the right time. If the prospect of in depth planning, creating data-driven solutions, and serving as a partner to internal stakeholders excites you, read on…
Snapdocs is an early-stage technology platform, backed by blue-chip venture capital firms like Founders Fund, SV Angels, Sequoia Capital, F-Prime Capital and Y Combinator. We are tackling the $1.75 trillion U.S. mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and ultimately a better home buying experience to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need someone with the expertise to make impactful legal decisions for the company. That’s where you come in…
 
As our first Workforce Manager, you will be responsible for demand modeling and staff planning to ensure we meet our SLA and budget targets. You will use tools and languages such as Google Sheets, SQL, and more to get to a data-driven understanding of User Operations staffing needs, and articulate recommendations based on your findings. We will rely on your planning prowess to take our organization to the next level. Not only will you provide daily tactical guidance to supervisors, but you will also work on long term, strategic projects to improve processes, help us scale, and enhance our overall customer experience.
 
Our ideal candidate will have 5 years of professional work experience, 2 of which has been customer facing and working in a WFM capacity managing team sizes of 50 to 200+ for both onsite and fully remote employees. You have an in-depth understanding of WFM concepts such as occupancy rate, adherence, shrinkage, coverage, callout percentage, and HOO and have used any WFM tool such as Calabrio, Injixo, AgyleTime, Monet, etc. You will also have a strong understanding of traditional customer service KPIs such as net promoter score, customer satisfaction, first contact resolution, handle time, and more. We expect you to be the subject matter expert in Capacity Planning, as well as thrive off of coming up with simple solutions to complex planning problems. Bonus points if you have managed a team and are adept in SQL. Above all, we want an empathetic, resilient, and innovative person to contribute lasting positive effects to our team.
 
Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team members to make smart decisions. This means we value independent work as well as collaboration. We provide a range of excellent benefits ranging from the standard stuff (matching 401(k), free lunches, 21 days PTO!) to the not so standard like a 10 year exercise window on your options (!!). And our location in the heart of the Financial District in SF is super convenient.
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Technology we use

  • Engineering
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Location

We are currently located in the Wells Fargo Building in Downtown Denver, seconds away from the 16th Street Mall. Close to public transportation!

An Insider's view of Snapdocs, Inc.

What are some social events your company does?

Snapdocs has a wide assortment of events during the year, ex. Rumble, SoulCycle, volunteering events, in office trivia nights, and happy hours. Members of our leadership team host a weekly Q&Ales session where you can ask questions and discuss what’s going on at Snapdocs. Every summer we host a family picnic for our team & their families.

Rachel Fee

Office Manager

What's the biggest problem your team is solving?

We are building the technology that connects the fragmented real estate ecosystem. That means we have to design a seamless, intuitive experience for users from entirely different companies & different use cases – from consumers to title companies to lenders. We end up tackling problems that both consumer and SaaS product teams face.

Briana Whelan

Director of Product

How has your career grown since starting at the company?

Since starting at Snapdocs, I have been given tremendous amounts of opportunity for growth and learning. I began on our branch support team, but since then I have been fortunate enough to move on to a lead role, and eventually onto our Customer Success team where I live now. Thanks to Snapdocs, I have been able to level up my career considerably.

Kyle Anderson

Customer Success Specialist

What is your vision for the company?

At Snapdocs, we envision a world where the process of buying a home is simple and enjoyable. Where powerful technology and thoughtful design provide game-changing efficiencies for the companies that make homeownership possible and a beautiful experience for their customers celebrating this milestone achievement in life.

Aaron King

CEO

What kinds of technical challenges do you and your team face?

At Snapdocs, we are building a real estate platform. We have the challenge of architecting an n-way marketplace which is secure, performant and delightful to use. We are carving out micro-services for our core services, while augmenting experience with integration and deepening the value of our application suite with machine learning.

Anupreet Walia

Engineering Manager

What are Snapdocs, Inc. Perks + Benefits

Snapdocs, Inc. Benefits Overview

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!) and our location in downtown Denver is super convenient.

We are currently based in the Wells Fargo Center in downtown Denver.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive 21 days per year of paid time off.
Paid Holidays
Paid Sick Days
Employees receive 72 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Employees get free lunch on Tuesday, Thursday.
Happy Hours
Happy hours are hosted On occasion .
Parking
Part of our commuter benefits.
Professional Development Benefits
Cross functional training encouraged
Promote from within
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