Wave Install Technician
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description
The Wave Install Technician is responsible for building and provisioning wave services across the DWDM network. You will be responsible for identifying, troubleshooting, isolating issues, and providing problem resolution on the network during circuit testing. The technician will work with field techs running the RFC2544 test prior to handing circuits over to customers. You will assist customers with circuit activations, troubleshooting and technical support. An additional main focus will be working on the backlog of disconnects but assisting with installs during urgent events to meet goals, as well as working with multiple internal functional groups including Service Delivery, Outside Plant (OSP), Inside Plant (ISP), Design, Field Operations and NOC.
Position Requirements
Must have at least 2 years’ experience circuit install and working knowledge of DWDM equipment.
Additional requirements include:
- Working knowledge of signal flow in the Ciena 6500, Ciena 4200, Ciena 5200, Cyan, Cisco 15454, Infinera ATN, Infinera DTN, Ciena Core Stream, Alcatel 1830
- Highly motivated
- Excellent communication skills (phone and email)
- Obtain the ability to manage through obstacles with the goal of timely installation of services to exceed both customer expectations and internal revenue objectives.
- Strong skills using MicroSoft office produce: Excel, Outlook, Word
- Ability/willingness to operate in a fast-paced, demanding environment
The applicant must also be comfortable working beyond normal hours of operation.
Rewards
- Competitive compensation
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave