VP, Technology Operations at Vertafore

| Greater Denver Area
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Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.


Reporting to the Chief Technology Officer, the Vice President Technology Operations is responsible for designing, implementing, monitoring, and scaling Vertafore's infrastructure ensuring world class service and availability. This role will oversee multiple functional areas including servers, storage, databases, virtualization, networking, NOC, telecom, engineering services and labs, incident management, desktop support, change management, procurement, budgeting and data center management. We are looking for a leader who can partner with our product and development leadership teams to provide reliable and scalable infrastructure across our datacenters and cloud infrastructure. We are passionate about protecting our clients; we need rock solid infrastructure to achieve our mission! This important role will also be responsible for establishing architecture and standards which support the broader objectives for the company.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

  • Establish the systems and processes to ensure business continuity in the event of natural disaster, system failures and other events which could disrupt business.
  • Ensure maximum uptime and stability in the company's systems and networks.
  • Effectively influence change and work toward best practices, at an enterprise scale. The individual must be a quick learner with the ability to integrate constantly changing dynamics into an evolving enterprise.
  • Work and collaborate with key stakeholders to identify the right opportunities and put together strategies to move forward.
  • Execute successfully through diligent planning, effective delegation and efficient decision making.
  • Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on the right outcome.
  • Track and analyze metrics to inform on efforts. Partner very closely with the Information Security team to deliver a highly secure infrastructure.
  • Collaborate effectively with department directors, company executive, and key executives across the organization.
  • Lead the development and evolution of technology standards to achieve business objectives.
  • Lead complex projects and initiatives and coordinate effectively between various IT teams, internal stakeholders, and valued company suppliers/partners.
  • Identify system needs, capture requirements, evaluate current state environments, assess risks, convey architectural recommendations and pursue resolutions of factors impeding success.
  • Ensure major programs and projects of high impact to the organization and our customers are delivered, on time, on budget, and with quality.
  • Support the integration of acquisitions by leveraging a repeatable scalable model.
  • Hire great people and create a team culture of accountability and maintain morale and high standards.
  • Build and manage financial plans and budgets.
  • Manage vendor relationships and drive vendor negotiations.

Knowledge, Skills and Abilities:

The ideal candidate for this role has operated in a SaaS commercial product engineering leadership role with a passion for site reliability engineering (SRE) as well as managed a large internal IT landscape. The candidate must possess a history strong technical leadership in a similar environment and a proven track record for delivering highly successful projects. Develop and implement the strategy for how information technology will be used to support and protect the company's global business interests. Plan, implement, 24x7 monitor, and scale the entire infrastructure for a fast-growing global organization. Lead our global ITIL based Service Desk, Problem Management, DevOps organization, Vendor Management and Change Management teams.


  • Bachelor's Degree & MBA or equivalent in related field. 
  • 10+ years of progressively responsible work experience in IT, SaaS Ops or similar field.
  • Strong history of leadership, managing a diverse team in multiple locations
  • Strong background in all aspects of infrastructure and DevOps management
  • Excellent process and best practice acumen, vendor management, delivering increased availability and service for customers.
  • SLA management experience.
  • Ability to drive transformation across teams.

Additional Requirements and Details:

· Travel required up to 15% of the time.

· Located and working from an office location.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

*We are currently working remotely due to COVID19.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • AWS (Amazon Web Services)Frameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases


Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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