VP, Professional Services at Vertafore

| Greater Denver Area
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Vertafore is seeking a seasoned executive with a well-rounded operations background and successful track record of leading high-growth Professional Services teams. The Vice President of Professional Services will be located in Denver, CO. This is a full-time position.

The VP, Professional Services is responsible for building out our best-in-class professional services team, including scaling our inside professional services operation, as well as our field based consulting teams delivering multi-million dollar projects across the country. The ideal candidate will have a history of successfully leading diverse professional services teams, implemented strategies and methodologies focused on high quality deployments of a complex product, expertly navigated demand versus capacity, has a strong grasp on the mechanics of a P&L and maintained high levels of customer retention and satisfaction. This team includes Implementation Specialists, Conversion Analysts, Business Analysts/Consultants, Project Managers and management leaders associated with those groups.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Drive successful programs and processes to optimize customer satisfaction and retention of new and existing customers

· Manage objectives and key results of the services organization, including utilization, bookings, revenue, margins, customer satisfaction as well as employee satisfaction

· Establish operating practices to address scalability; while working closely to develop better hand-offs and interfaces with other teams

· Design teams and process to best achieve customer success and company results

· Partner with Sales to craft deals, implementation estimates, and statements of work to win customers and exceed delivery expectations

· Recruit, develop, and retain a world-class services team

· Coach and mentor all practice leaders to drive a strong culture throughout the broader team.

· Ensure that staffing levels are adequate to meet the internal resource demand (for both new sales and backlog) while maintaining appropriate levels of team utilization

· Approve all Professional Services estimates for service projects and engage staff from other departments as needed to ensure accuracy and completeness

· Lead the Professional Services organization to deliver projects that meet or exceed Customer Satisfaction standards

Knowledge, Skills and Abilities:

· A track record of leading from the front and ability to demonstrate how they setup their team and organization for success.

· Deep expertise in project management and processes in support of mission critical projects.

· Confidence and experience with C-Level engagement, strong presentation skills and adept at shaping business objectives into executable work streams.

· A hands-on approach when it comes to managing customers, difficult situations and critical timelines.

· Ability to make tough decisions, to change and adapt quickly, while remaining focused on customers.

· Experience building and organizing teams for maximum efficiency and effectiveness.

· Recognized as valued trusted advisor in relationships with clients, colleagues, vendors and other industry professionals.

Qualifications:

· College degree and ten years' experience

· Proven success in progressive leadership roles

· Experience working in professional services in an enterprise software company

· Ability to lead through organizational change initiatives

· Strong technical skills/aptitude is required

· Excellent written and verbal communication skills

· Live in or relocate to Denver, CO

Additional Requirements and Details:

· Travel required up to 25% of the time.

· Located and working from an office location.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing. 
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Technology we use

  • Engineering
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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