We are looking for a senior Chief of Staff to work directly with our CEO and our executive team. The Chief of Staff will serve as a thought partner to the CEO. They will also act as a communications partner, supporting internal and external communications between the CEO and key stakeholders. In this leadership role, the Chief of Staff will also work with our leaders to create shared context, drive clarity, and appropriately prioritize time, mindshare, and resources towards Guild’s key areas of focus.
Reporting to our CEO, Rachel Carlson, the Chief of Staff will also work closely with great colleagues including Natalie McCullough, Bijal Shah, Paul Freedman, Monica Lang, Greg Seigel and other smart and inspiring teammates at Guild.
In this role, you will:
- Partner with the CEO and Senior Leadership Team to build and maintain high functioning teams and cultures - both within the various leadership teams and throughout the company, with a focus on Guild’s core values and operating behaviors
- Support external stakeholder relationships including Guild’s board of directors, our advisory boards, key F500 and university leaders, policy makers, and thought leaders
- Whether as a proxy for the CEO or sitting by her side, prep for, lead, and follow up on leadership and team meetings at an expert level, facilitating healthy debate, arriving at shared context as a team, managing meeting outputs and holding other leaders accountable for their deliverables
- Manage the rhythm of business at Guild, ensuring that the CEO and the leadership team are focused on the right topics at the right time, both optimizing within the week and looking at horizons many months out.
- Serve as a thought partner to the CEO on cross-functional operational and strategic topics including but not limited to -- long-term vision, issues of execution, areas for operational improvement, brand, internal and external communications, and stakeholder management
- Produce high-impact internal and external communications for the CEO, in partnership with internal and external comms leaders for major events, along with other cross-functional teams as relevant
- Communicate context to leaders and teams within Guild - often as an ambassador to the CEO - so that they are empowered to make good decisions and solve problems at their level, reducing information cycles or escalations to the leadership team when it can be avoided
- Use internal data and your own analytical skills to guide goal setting and tracking for your work streams and shared leadership initiatives
- Support cross-functional shared services teams at a strategic level to better optimize Guild’s rhythm of business and back-of-house operational efforts
You are a strong fit for this role if you are/have:
- Highly collaborative -- you care less about who did it than how it got done. You take deep pride in shared outcomes and you really believe the whole is greater than the sum of the parts when it comes to team efforts.
- A love of driving alignment - great chiefs of staff leave their personal agenda at the door. They serve as an ambassador for the CEO, and aim to facilitate great conversations and decision-making processes to drive alignment amongst the senior leadership team and the broader company.
- Change management chops - known for driving the operational and communications efforts needed to help move hearts and minds from one state to the next.
- Excellent written communication skills -- highly skilled in writing great emails, an expert in shorter vs longer summaries, and known for making amazing powerpoint decks
- Equally excellent verbal communication skills - First and foremost, you’re a fantastic facilitator and excel at leading conversations and meetings in a way that draws out great insights and points towards great outcomes. You’re also a master in the art of business storytelling, and you’re known to align the message to meet the needs and prior context of the listener.
Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.
We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications. Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $150,000-$200,000 and bonus eligibility, as well as company stock options.
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for your future
- 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
- 8 days of fully-paid sick leave, so that you can take the time to heal and or recover
- Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Education benefits and tuition assistance to help your future development and growth