Spectrum

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Video Support Engineer (Hybrid)

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Employer Provided Salary: $73,100-$116,700 Annually

** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
JOB SCOPE
The Video Support Center (VSC) is a fast-paced 24x7 break/fix team that remotely supports all video transport and devices belonging to Charter Video Operations. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.
DUTIES AND RESPONSIBILITIES

Responsible for restoration of video and operational issues escalated from the Network Operation Centers, troubleshooting and providing technical mitigations to operational problems.
Intermediate configuration and support of advanced video equipment such as SDV/VOD, interactive cable set-top box controllers, multiplexers, MPEG transport, edge QAMs.
Create and maintain technical documentation of processes and procedures used throughout normal video operations.
Interact with vendors and internal Charter engineering teams to mitigate and resolve issues quickly.
Track and update progress and details in trouble ticketing system while troubleshooting and performing fix actions
Actively and consistently support all efforts to quickly mitigate issues and restore the customer's services.
Develop problem resolution procedures required to meet serviceability requirements.

BASIC / MINIMUM QUALIFICATIONS

Bachelor's degree in Computer Science, Video Engineering, Networking or related field, and/or equivalent work experience
Minimum of three (3) years video or network engineering work experience
Minimum two (2) years of experience in maintaining and troubleshooting video delivery or video applications, networks or systems
Minimum two (2) years of experience with internal/external technical support in a video technical environment (Headend, Network, Telecom, or Operations background)
Must be able to work the following shift: Monday thru Friday from 2PM - 11PM

ADDITIONAL JOB REQUIREMENTS

Ability to work on remote video equipment and to take initiative to learn multiple video systems, devices and architectures in in a faced paced, quick restoration focused environment.
Understanding of MSO video network architecture, data networking, system operations, and HFC cable systems are required.
Basic to intermediate experience or knowledge of interactive set top controller systems such as Arris/Commscope DACs and Synamedia/Cisco DNCS/ECs and their components, Channel lineup systems, Switched Digital Video (SDV) technologies and Video on Demand (VOD).
Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Ateme and MediaKind.
Intermediate understanding and experience with Video acquisition, transcoding/encoding, multiplexing, and modulation platforms such as Cisco DCMs, Arris CAPs, DM6400 Cherry Pickers, Harmonic ProStream, MediaKind, Imagine etc.
Basic or intermediate experience with MPEG monitoring such as IQ, Telestream Sentry, or MTSAs
Basic or intermediate experience with Edge QAMs such as APEX1k-3k, NSGs.
Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving Live & Smooth Streaming technologies such as HLS, DASH.

PREFERRED QUALIFICATIONS

One or more of the following certifications or similar preferred: SCTE BTCS, SCTE Fundamentals of SDV, Digital Video and MPEG, DVEP, IPEP or CCNA a plus.
Linix or Red Hat certification or experience a plus
Experience with IP multicast video in cable Headends, Hubs, industry vendors' a plus
Experience in technical troubleshooting and problem solving

#LI-AK
#LI-Hybrid EVD310-VIDEO 324311-7 324311BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $73,100.00 to $116,700.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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Bryant Bonds

Senior Director, Digital Platforms Agency, Agency News & Sports

POWERFUL PROJECTS

Work that has a positive impact on the business

Bryant Bonds’ team’s roadmap consists of many exciting initiatives. But one in particular excites him most: defining a common set of standards for Charter’s backend API services across its many platforms. “We hope to consolidate our services in order to make them easily consumable by our web, mobile and TV-OS applications,” Bonds said. "Once developers are up to speed on the new architecture, it will allow us to develop new services in a shorter timeframe and get new product features out to customers faster." It’ll also make it easier for developers to learn and be productive on varying code bases.

My team gets excited when we’re able to see that our work has a positive impact on the business.

Elena Ritchie

GVP, Video Content, Video Experience

INCLUSIVITY ABOVE ALL ELSE

How curiosity and data play into DEI

The strength of Charter’s culture is anchored by creating an inclusive environment. And Ritchie’s team in Denver is striving to amplify that mindset in a way that aligns with product and engineering. They’re doing this by creating a diversity and inclusion sub-committee for the digital platforms organization. “We’re applying data, storytelling, careful planning to roll out inclusion initiatives that reflect our cultural commitment to continuous, participatory change,” Ritchie said.

In addition to continuous change, this is a great example of how important curiosity, data clarity and storytelling are to our culture.

Keith Neubert

Vice President, Digital Platforms Agency, Agency News & Sports

BREAKING NEWS

The inside scoop on the Spectrum News App

Keith Neubert always feels pride for his team, but there’s no greater example than the success of the Spectrum News App. His team started the build a few months before the pandemic started. And despite the world rapidly changing around them, they managed to stay the course. “Our customers and the public were seeking trusted news sources, and the app was a valuable resource for them,” Neubert said. His team was able to launch the app in July 2020, and it’s been a hit ever since, with more than 2 million downloads and counting.

I’m incredibly proud of the way the team handled the transition and came together to support our customers during trying times.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Employee-led culture committees

In-person all-hands meetings

In-person revenue kickoff

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Diversity employee resource groups

With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.

Hiring practices that promote diversity

We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)