Vice President, System Integration & Services Delivery

| Greater Denver Area
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Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. As a Vice President, System Integration and Services Delivery you will be responsible for leading our system integration and technical implementation team. This role is for an experienced and motivated technical leader who possesses a unique balance of technical depth and strong interpersonal skills. Will be responsible for bringing business critical insights and best practices using analytics, cross functional alignment of goals and execution, and help teams drive success on new initiatives forward.  Must have a proven track record in customer experience, leading system integration teams and have a passion for mentorship and growing highly engaged and efficient teams.

What you will do:

  • Accountability for the transforming the system integration practice, including supporting sales, account management, consulting, and all operational aspects, including:
    • Practice Building – Drive overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership.
    • Team & Individual Development – Maximize team performance through an effective team approach that increases productivity and job satisfaction.
    • Engagement Management – Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
  • Work with teams to capture best practices and develop case studies and other core deliverables to build solution offerings.
  • Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
  • Regular monitoring & measuring of the priorities, providing coaching and guidance to team members.
  • Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
  • Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
  • Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
  • Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
  • Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
  • Develop best in class deployment delivery processes and KPI reporting within the implementation function.
  • Develop culture of continuous improvement for process repeatability, operations scaling, capacity management and customer satisfaction.
  • Ensure that all projects meet client requirements and deliver high customer satisfaction & reference-ability.

What you will bring:

  • 10+ years of experience focused on engagement–based consulting experience or equivalent industry experience. 
  • 10+ years of management experience.
  • 5+ years’ experience architecting, implementing, and deploying cloud-based solutions. 
  • Strong technical knowledge of, and experience with Salesforce and marketing technology stacks.
  • Demonstrated professional growth and the proven ability to work cross-functionally. 
  • Extensive experience with managing people, including mentoring and leadership skills. 
  • Expert business operations experience (RFP, SOW, margins, utilization). 
  • Outstanding verbal and written communication skills to audiences of all levels including client facing skills. 
  • Present financial, project, and customer satisfaction related presentations to senior management.
  • Previous ownership and management of a P&L, including forecasting and risk mitigation.
  • Experience in delivering multiple product solutions and managing a diverse team of professionals.
  • Demonstrated experience in managing distributed, remote teams.
  • Experience building teams and successfully managing >50 people.
  • High energy and enthusiasm; bright and collaborative leader.

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

  • Purpose-Driven Business – we help people make more confident healthcare decisions
  • Changing the Game – dynamic, employee-focused culture with career advancement opportunities
  • Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives

Compensation & Benefits

  • Salary: $150,000 - $185,000 annually*
  • Bonus: up to 20% annually 
  • 401(k) plan options
  • Medical, dental, and vision insurance, with HSA contributions for qualifying plans
  • Company-funded basic Life, AD&D, and disability coverage
  • Family planning resources
  • Subsidized wellness benefits
  • PTO plus paid holiday and volunteer time
  • Tuition reimbursement and learning & development programs

*Actual base pay will be determined based on qualifications and experience

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

Downtown Location - your favorite coffee shops, restaurants, breweries, and nightlife are all steps from the office, as well as transportation lines.

An Insider's view of Healthgrades

What are some social events your company does?

There are many opportunities to socialize, from ping-pong doubles to happy hours to volunteer outings. We also have monthly events such as Pizza Day, new hire socials and holidays to connect, win prizes, play games, or grab drinks. If you need a break from your desk, there are workspaces to lounge at with buddies and get the creative spark flowing.

Dan

Data Analyst

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.

Steven

VP, Product Management

What makes someone successful on your team?

Someone who is committed to continuous learning and knowledge sharing. Work becomes way more fun if you're willing to explore, test, learn, and iterate together!

Alli

Director, User Experience Design

What does your typical day look like?

I lead strategic development of data-driven marketing campaigns for our healthcare clients. The day-to-day involves a lot of problem solving, teamwork, and creative thinking from campaign development to market exit, and I'm motivated by new learning opportunities and collaboration each step of the way.

Lauren

Integrated Marketing Manager

What are Healthgrades Perks + Benefits

Healthgrades Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Culture
Volunteer in local community
Intracompany committees
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
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