POSITION DESCRIPTION

Position Vice President of RCM Operations

Company OrthoFi

Location Denver, CO

Website https://orthofi.com/

COMPANY BACKGROUND

OrthoFi is a Denver-based startup that is revolutionizing the orthodontic industry with software solutions that give doctors the capability to start more patients per year and to offload time consuming front-office processes. Our patent-pending solution puts patients in control of their payment plans and makes costly treatments affordable to almost everyone. We also automate many of the orthodontic business processes to help orthodontists save time and money. Founded by a dynamic combination of medical professionals, Wall Street veterans, and Fortune 500 executives, OrthoFi is revenue positive and poised to experience hyper-growth over the next five years.

In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. As a team, we enjoy the opportunity to make an impact on our customer’s lives and within our team. 

ROLE: VICE PRESIDENT OF RCM OPERATIONS

The VP of RCM Operations plays an integral role in accomplishing our strategic objectives at OrthoFi. This role is responsible for delivering world class service while delivering on financial commitments within a results-driven culture that values trust and respect. We are looking for a leader that will create a vision, engage team members and inspire the team to perform at higher levels than they thought were possible.

The VP of RCM Operations will oversee the teams that are responsible for delivering all back office services that we provide to orthodontic practices including insurance benefits verification & calculation, claims submission & follow up, insurance remittance processing, patient billing & collections and electronic enrollment. This role will be required to accomplish a difficult task of improving the quality of our service while at the same time improving our efficiencies to drive down our costs

KEY RESPONSIBILITIES

• Provide leadership and a vision for the operations teams to ensure the highest standards of operational excellence and efficiency.
• Responsible for development and administration of annual department budget to attain business goals with operational stability.
• Sets the vision for operations functions and accountable for delivering results.
• Contributes at the senior level by working across different teams in the company; able to set, engage and champion the objectives of the organization across the entire company.
• Builds organizational capacity in line with organizational goals for customer satisfaction, growth, and gross margin. 
• Lead, mentor, and support Operations leaders in creating a high performing team and creating a culture of accountability through transparency, open dialog, and collaboration 
• Partner with Operations leaders to Identify & implement cost saving opportunities through automation, process improvements and improved performance management
• Continually improve client experience and strengthen client loyalty by exceeding customer expectations 
• Deliver against business performance/financial targets
• Identify trends in operational and service area performance in order to proactively address issues and ensure exceptional, prompt, and accurate service is provided
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PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• 10+ years experience in operational roles within a healthcare environment
• 7+ years operational leadership experience with management of managers, preferably in a fast growing tech-enabled company that has recently scaled from a startup environment
• Deep knowledge of revenue cycle management best practices, standard operating procedures, and the insurance claims lifecycle
• Demonstrated ability to develop, coach and mentor direct reports
• Ability to measure and analyze project and operational performance and translate into improved service delivery
• Outstanding communication skills with the ability to work effectively with a diverse customer audience, including C-level executives, product/technical stakeholders and demonstrated interpersonal skills to interface well with internal and external clients
• Working knowledge of the software development lifecycle from requirements gathering to post-implementation support
• Proficient in MS Office and G-Suite 

EDUCATION

Bachelor's degree is required and Master’s degree is preferred

COMPENSATION

An attractive compensation package commensurate with this senior leadership role will be provided.
**Please email your resume to Mike Leonard at [email protected]**