Company Description

At Conga, we believe that growth equals opportunity. It’s how we drive our business, but it’s also how we view our people and culture. Growth creates opportunity—we know that by growing our team of passionate, talented individuals, we have the opportunity to excel as the best tech company in the industry.

Our people are committed to the Conga mission to inspire, enable, and guide customers to success. We live this every day, working relentlessly to create powerful products that drive unmatched business results for our customers, while delivering service that is second to none. Conga’s position as the leader in digital document transformation, the provider of one of the top paid applications on the Salesforce AppExchange, our more than 11,000 customers and our collection of five-star reviews show our dedication to this mission!

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and many additional perks!

Job Description

The Vice President of Customer Success manages the North American Customer Success and Support organization. This role’s main function is to engage with customers, ensure renewals are being met, escalations are initiated and customers are happy with our products and services. By interacting with numerous cross-functional teams and customers, you will largely contribute to the fulfillment of Conga’s strategic goals and success.

Responsibilities:

• Ownership of Conga’s customer engagement, support, onboarding, renewals, escalations, and analytics

• Drive retention and expansion of customer revenue 

• Hire, coach, and develop customer success managers and customer support engineers

• Engagingly present the Conga story to stakeholders and audiences of all sizes and scopes

• Set strategy and plan targets for the business 

• Executive and board interaction for reporting on customer success goals, metrics, and achievement

• Liaise closely with cross functional teams including sales, product, marketing, and professional services 

• Interact with internal and external executive stakeholders

• Travel as much as needed to customer sites and user conferences 

• Oversight of customer success and technical support org

Qualifications

• Skilled in revenue ownership and responsibility

• Prior experience building and leading national teams

• Strong sense of executive presence 

• High EQ

• Proven success owning and executing on a sophisticated customer success strategy, and communicating the metrics and milestones to stakeholders along the way

• MBA preferred 

• Basic technological skills, Salesforce, and productivity tools, outlook, MS proficiency

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.