Vice President of Academic Operations at Guild Education (Greater Denver Area, CO)

| Greater Denver Area
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Guild wants to increase economic mobility for working adults in America, providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and education institutions provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve more students and accelerate our growth, we recently raised a $21M Series B round with top tier investors including Bessemer Venture Partners, Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures.

The VP of Academic Operations will lead a business-critical team that manages a portfolio of university partners and will take the lead on operational management of these partnerships. We are looking for a committed business unit leader with excellent management skills and enthusiasm for increasing student enrollment. It’s an opportunity to lead a team that will create, innovate and test new ideas to strengthen our partnerships and ensure we scale efficiently and quickly together. This leader needs to navigate business and university partner (UP) operations within Guild and our network. Operational and financial expertise (e.g. P&L management) is required along with an understanding of how to effectively manage public/private partnerships.

On any given day in our collaborative workspace you might:

  • Design and implement business strategies, plans and procedures for successful operational management of our various university and academic partnerships
  • Plan launch strategies for future university partners and/or programs with existing university partners
  • Cultivate personal relationships with University Provosts, CFOs, COOs and Operational VPs
  • Work with Guild engineers to simplify processes such as billing, financial aid and data integrations
  • Analyze data and progress towards goals for each university partnership
  • Work directly with leaders of our enrollment and student services team
  • Problem-solve key issues and evaluate partnership performance with the UP team
  • Develop systems to support partnerships with providers like edX, Straighter Line, Penn Foster, Cengage and other bootcamp and alternative learning providers
  • Support tech integrations of Guild tech platforms, both our own technology and platforms like Salesforce, with our university partners to exchange applications, student data, and billing information

In this role, you’ll bring skills and expand your expertise by:

  • Managing operations for a public/private network with equal parts vision and managerial expertise
  • Serving in a highly cross-functional, business critical role where you’ll have visibility, access and exposure to key decisions and the people making them
  • Being the external face of Guild for operational issues facing university and academic partners
  • Bringing program management expertise onto the team while prototyping, testing and iterating new and innovative strategies
  • Managing partnership financial operations

You’ll know if you’re successful when:

  • Guild university partnerships have met their student success and enrollment goals
  • The UP team achieves established OKRs for enrollment and retention metrics and receives high NPS scores from our university and academic partners
  • Guild is viewed as a true partner - not a vendor - by our university partners….when university COOs, CFOs and SVPs ask for your endorsement
  • You receive feedback and direction provided in our learning-focused twice annual Structured Growth Conversations

You’ll join a team:

  • Of experts with experience managing partnerships in government, higher education and private sector partnerships
  • Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company.
  • Committed to building a diverse, equitable and inclusive environment that you’d support every day

What you’ll bring to Guild - as an individual and part of the broader team:

  • Passion for higher education, student success and our mission
  • Expertise in managing public and private partnerships, with particular focus on billing and student data exchange
  • Excellent interpersonal and public speaking skills
  • Experience using analytical approaches to develop, measure and evolve processes
  • Servant leadership to a high performing team of university partnership professionals
  • An understanding of diverse project management principles, processes, methodologies and tools paired with an ability to critically evaluate and implement the right options for each project
  • Ability to successfully manage multiple complex, cross-functional projects at the same time
  • Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility and diplomacy internally and externally
  • Evidence of your intellectual curiosity in the space - do you blog, tweet, speak or read everything that’s out there - tell us more!
  • A drive to work hard and a plan for how you can refresh and recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • serverlessLanguages
    • GraphQLLanguages
    • SalesforceLanguages
    • LambdaLanguages
    • GraphQLLanguages
    • KinesisLanguages
    • API GatewayLanguages
    • AppSyncLanguages
    • S3Languages
    • CodeDeployLanguages
    • TerraformLanguages
    • CloudformationLanguages
    • EMRLanguages
    • RedshiftLanguages
    • JenkinsLanguages
    • AnsibleLanguages
    • VagrantLanguages
    • RedisLanguages
    • MetabaseLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HerokuFrameworks
    • CypressFrameworks
    • AWSFrameworks
    • CircleCIFrameworks
    • Auth0Frameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • HeapAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • TrelloManagement
    • ClubhouseManagement
    • Google DocsManagement
    • AirtableManagement
    • MiroManagement
    • SalesforceCRM
    • LookerCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Wellness Support: At Guild, we truly value our employees and their emotional well-being. We are actively looking for ways to support our employee's mental health and that is why we have partnered with various programs as well as made your mental health copays accessible.

401(k) and Stock Options: We believe that providing employees with the opportunity to own a part of the company through stock options allows for financial success both at the company and individual level.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Modern Health

-Modern Health is an app available to all Guilders that centralizes certified personal coaching, digital courses and meditations, and licensed therapy. This service is available to employees only. This benefit includes:
6 free coaching sessions per year
6 free clinical therapy sessions per year
Unlimited access to digital content
Unlimited chat with coaches

Care.com - Parents and Pets

-Access to a premium Care.com membership for support with child care, elder care, pet care, and home care. Guild will also provide 10 emergency backup care to employees that find themselves without care unexpectedly.

Origin Financial Planning

-Financial wellness and education through Certified financial planners. These planners will work with you to give you the tools and guidance to meet your financial goals, from buying a house to learning about investments.

Guild for Guilders - Tuition Assistance

-Internal tuition assistance and tuition reimbursement opportunities to promote upskilling and mobility for employees within Guild and beyond.

Student Loan Reimbursement

-Up to $100/month in student loan reimbursement

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