Our User Operations Support team will support the users of our technology (including notaries and other mortgage industry pros). By engaging directly and in a hands-on way with our customers, you will help them get the most out of our product while gathering their feedback and sharing that super valuable data with the broader Snapdocs team. As team lead, you will be a “player/coach,” not only doing all of the above alongside the team, but also acting as coach/mentor/resource for the rest of the team. You’ll do 1:1’s, performance management, provide career development, interview and hire, and act as an escalation point as issues arise. 

Our ideal candidate has 3-5 years of experience in onboarding new clients, managing accounts, or supporting change management initiatives where you’ve had to advise clients and handle support queries coupled with team lead or direct management experience. You have excellent written and oral communication skills and you bring a positive attitude to everything you do. Your ability to make people feel at ease will be key as you help clients in old-school, risk-averse industries to adopt a new technology. You're a resourceful and self-starting team player, hungry to contribute to the company's overall mission.

Colorado applicants: This role pays $65,000-$75,000 annually plus equity in the company (pay for other locations may vary).

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide excellent benefits (listed below) and are located in both San Francisco and Denver!

Our benefits include (but are not limited to):

-  21 days of vacation

-  Company subsidized health, dental, vision insurance

-  Flexible spending account for healthcare and dependent care

-  401(k) with up to 4% company match

-  Life and disability insurance

-  Commuter benefits