User Experience Researcher at Snapdocs, Inc.

| Greater Denver Area | Remote
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Snapdocs is a rapidly growing San Francisco-based real estate technology unicorn backed by leading investors Sequoia, Y Combinator, Tiger Global, F-Prime, and others. We're on a mission to perfect mortgage closings for all. Powering millions of closings a year, Snapdocs is leading the charge to modernize, streamline, and improve the mortgage process for lenders, borrowers, and settlement.

At Snapdocs, we are on a mission to enhance the real estate closing process with efficiency and transparency so that lenders can close their loans sooner and home buyers can move into their dream homes quicker. In order to accomplish this mission and build valuable products, we need to understand our users and their pain points by conducting integral research. We are hiring our second User Experience Researcher to empower our Product and Design teams to complete this research! You’ll help establish what research tools and processes we put in place, ensure we use best practices, and communicate our learnings across the team to maximize the impact of that research. If this sounds exciting, read on…
As our second research hire, you will be one of the founding team members of our user research function! You will help support the Product & Design teams with UX research that drives new product discovery and definition needs while establishing a culture focused on the end user. You’ll plan and conduct qualitative research studies, synthesize findings, and share those findings with partners. The role will focus on building and executing impactful research plans that lead to deep user insights needed to make important decisions and product roadmaps. Lastly, you will work to disseminate research insights to evolve and enhance Snapdocs understanding of the user needs and identify innovative opportunities to meet those needs
We are looking for someone with existing experience in the mortgage or financial services industry — ideally you’ve worked at a bank, lender, or title company, have some experience conducting user research, and knowledge of various research methods. This role requires someone with strong project management, organizational and verbal and written communication skills. We’re also looking for someone who is scrappy and has worked in a fast growing startup before. You are results oriented and have an analytical mind that enables you to find themes and extract learnings from raw feedback and know which questions need to be asked. You are incredibly user-centric and empathy is your North star value. Lastly, you possess strong initiative and drive and a desire to own programs from scratch.

Colorado applicants: This role pays $90,000-$130,000 annually plus equity in the company (pay for other locations may vary).

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide excellent benefits (listed below) and are located in both San Francisco and Denver!

Our benefits include (but are not limited to):

  • 21 days of vacation
  • Company subsidized health, dental, vision insurance
  • Flexible spending account for healthcare and dependent care
  • 401(k) with up to 4% company match
  • Life and disability insurance
  • Commuter benefits

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • DockerLanguages
    • KubernetesLanguages
    • TerraformLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Heap AnalyticsAnalytics
    • ProductboardAnalytics
    • Fullstory Analytics
    • SketchDesign
    • MarvelDesign
    • Adobe CCDesign
    • BrandyDesign
    • LucidchartDesign
    • ConfluenceManagement
    • JIRAManagement
    • AbstractManagement
    • ZeplinManagement
    • DribbbleManagement
    • MediumManagement
    • Google DriveManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MandrillEmail
    • MarketoLead Gen

Location

We are currently located in the Wells Fargo Building in Downtown Denver, seconds away from the 16th Street Mall. Close to public transportation!

An Insider's view of Snapdocs, Inc.

What are some social events your company does?

Snapdocs has a wide assortment of events during the year, ex. Rumble, SoulCycle, volunteering events, in office trivia nights, and happy hours. Members of our leadership team host a weekly Q&Ales session where you can ask questions and discuss what’s going on at Snapdocs. Every summer we host a family picnic for our team & their families.

Rachel Fee

Office Manager

What's the biggest problem your team is solving?

We are building the technology that connects the fragmented real estate ecosystem. That means we have to design a seamless, intuitive experience for users from entirely different companies & different use cases – from consumers to title companies to lenders. We end up tackling problems that both consumer and SaaS product teams face.

Briana Whelan

Director of Product

How has your career grown since starting at the company?

Since starting at Snapdocs, I have been given tremendous amounts of opportunity for growth and learning. I began on our branch support team, but since then I have been fortunate enough to move on to a lead role, and eventually onto our Customer Success team where I live now. Thanks to Snapdocs, I have been able to level up my career considerably.

Kyle Anderson

Customer Success Specialist

What is your vision for the company?

At Snapdocs, we envision a world where the process of buying a home is simple and enjoyable. Where powerful technology and thoughtful design provide game-changing efficiencies for the companies that make homeownership possible and a beautiful experience for their customers celebrating this milestone achievement in life.

Aaron King

CEO

What kinds of technical challenges do you and your team face?

At Snapdocs, we are building a real estate platform. We have the challenge of architecting an n-way marketplace which is secure, performant and delightful to use. We are carving out micro-services for our core services, while augmenting experience with integration and deepening the value of our application suite with machine learning.

Anupreet Walia

Engineering Manager

What are Snapdocs, Inc. Perks + Benefits

Snapdocs, Inc. Benefits Overview

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!) and our location in downtown Denver is super convenient.

We are currently based in the Wells Fargo Center in downtown Denver.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive 21 days per year of paid time off.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Employees get free lunch on Tuesday, Thursday.
Happy Hours
Parking
Part of our commuter benefits.
Professional Development Benefits
Cross functional training encouraged
Promote from within
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