Description

Position at Funding Circle US

Summary

US IT Manager will provide guidance, instruction, leadership, and Management to the team, and ensure smooth, stable operations for company systems and services. We’re looking for a passionate and efficiency-driven IT Support Manager who believes in the Funding Circle mission and values.

We are a group of passionate engineers whose bread and butter is learning new technologies and fostering a collaborative, inclusive environment. We’re looking for partners in crime who feel the same.

As a Regional IT Manager, you will…
 

• • Be a global contributor, working independently and mentoring local IT teams; provide global and local coaching and facilitation 
  • Understands business needs and offer engineering solutions to meet those needs 
  • Play a leadership role in creating and ensuring implementation of engineering standards  
  • Communicate incident status and updates to the business and global leadership  
  • Provide guidance, instruction and leadership to the IT team, and ensure smooth, stable operations for company systems and services. 
  • Queue management and Service Level Agreements are being achieved 
  • Coordinate critical global meetings (work along side Service Desk Engineers making they setup it) 
  • Maintain and improve the relation with internal and external stakeholders 
  • Maintain vendor and supplier relationships including procurement 
  • Maintain documentation for the IT systems, services, processes 
  • Make sure Global standards are being achieved 
  • Work along internal security teams and external auditors making sure the procedures are being followed and implemented
  • Understand the team ambitions and frustrations, meet with team members frequently.
  • Supervise stock levels and the software/hardware purchase.

You’ve been there and done this…
 

• • Have experience in engineering best practices across a wide range of  technologies  
  • Strong experience in team communication, provides constant feedback and welcomes feedback from other
  • Strong delivery focus, responsible for ambitious target setting, inspires and leads team
  • Success in prioritizing tasks and quickly delegating locally or globally
  • Available to work during off hours in support of incidents or major maintenance  (occasionally)