Unified Communication Engineer

| Greater Denver Area

The Unified Communications Engineer will design, deploy and support the Arrow Electronics Voice and Video services.  This includes technical readiness, architectural design, networking requirements and global adoption.

What You’ll Be Doing

Voice:

  • Design and implement Teams SIP Direct Routing solution.
  • Escalation support of Teams PSTN Calling, PSTN Conferencing and Cloud PBX functionality.
  • Programming, configuration, and setup of Teams enabled telephone sets and adjunct equipment.
  • Creating, maintaining, and deleting of Teams Cloud PBX, PSTN Calling and PSTN Conferencing accounts.
  • Partner with Microsoft on Preview and TAP programs to identify potential new capabilities and improve service delivery.
  • Manage Teams quality and reliability.
  • Support of cloud UC/Contact Center solutions and vendor management for those solutions 

Video:

  • Technical administration support for all Teams video systems located throughout North America.
  • Provide patch management support for all Microsoft Teams Room systems with Vendor assistance.
  • Provide preventive maintenance and repair support with Vendor assistance.
  • Help facilitate the design and implementation of all new systems with Management and Vendor support.
  • Support the day to day setup and support of Teams video conference calls.
  • Provide onsite support of all Denver Executive Video/Voice conference calls.

General:

  • Prepare systems standards and process documentation.
  • Maintain a high standard for customer support.
  • Maintain a positive attitude, and project a high level of professionalism.
  • Obtain quotes, process PO's and invoice as needed.
  • Cost savings research and analysis.
  • Provide support on escalated issues.
  • Provide periodic on-call support during non-business hours.

What We Are Looking For

  • Significant experience with Unified Communications (UC) solutions, preferably Teams, Skype for Business, Exchange, Active Directory and a working knowledge of IP/PBX systems and components.
  • Proven experience with PSTN infrastructure components like Voice over IP (VoIP) gateways, Session Boarder Controllers (SBC) and networking technologies that include bandwidth management and Quality of Service (QoS).
  • Understanding of IT project planning and deployment and working knowledge of how to drive customer projects to success.
  • Experience with deploying and supporting Logitech Group/TAP room systems
  • Demonstrate excellent communication and planning skills
  • Minimum of (8+) years of job-related experience driving complex engineering projects and supporting enterprise class voice and video services.
  • Detailed understand on the administration, maintenance and support for Teams including number porting and moves/adds/changes.
  • Experience in administering Teams in Office 365.
  • Strong verbal and written communications skills.
  • Must be able to work independently and in a team environment.
  • Ability to manage multiple requests in a fast paced, changing environment.
  • Excellent troubleshooting, analytical and organizational skills.
  • Light to medium travel required at times.
  • Willingness to respond quickly when On-Call and working on projects after-hours.

Preferred Qualifications:

  • Implementation experience with Teams SIP Direct Routing.
  • Proficient in the administration, maintenance and support for All Video systems (Polycom, Crestron, AMX).
  • Proficient in using Excel, Power Point, Visio, Microsoft Project/Planner.
  • Experience with Voice Over IP deployments and related technologies.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Generous Paid Time Off
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Growth Opportunities
  • Short-Term/Long-Term Disability Insurance
  • Deeply discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
  • On-site Café with Catering Option for Busy Lifestyles
  • 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
  • And more!

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

 

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
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    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
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    • SitecoreCMS
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    • Oracle EloquaLead Gen

Location

Our offices are approximately 15 miles south of Downtown Denver. Employees enjoy the easy access to the light rail station and I-25.

An Insider's view of Arrow Electronics, Inc.

What's something quirky about your company?

As a tech company, we showcase the use of tech all throughout our building. We hang art over the building made of various consumer electronics and we even have access to an Electronics Testing lab. My R&D team also loves to make fun code names for our projects, we recently launched Project Deathstar (announced as ArrowPlus powered by Freelancer)!

Stephen

Manager, Product Management and Engineering

What projects are you most excited about?

There is a big drive at Arrow to support tech entrepreneurs, so part of my job involves collaborating and working with local startups - you’d be amazed to see the new ideas coming out of Denver! I get to work closely with local incubators and accelerators, and also plan events and sessions for big events like Denver Start Up week.

Lia

Marketing Specialist

How has your career grown since starting at the company?

I first began my career at Arrow six years ago as a summer intern on the Customer Support team. The career growth I have achieved since has led me to my current role as Delivery Manager of Arrow.com. Through mentorship programs and working with a team that values trust while promoting curiosity, the experiencing has been nothing short of rewarding.

Kristen

Delivery Manager

How do your team's ideas influence the company's direction?

In today’s fast moving world my team is continually collaborating with the business to evolve our digital channels. Combining competitor insight, industry best practices and innovative capabilities we can react quickly to changing needs, design robust solutions, as well as developing innovations for future growth.

Michelle

Director, Technology & Planning

What’s the vibe like in the office?

Our office promotes an open and active vibe that inspires collaboration with your fellow coworkers. The overall environment supports our focus on driving innovation forward.

Taylor

Asset Specialist

What are Arrow Electronics, Inc. Perks + Benefits

Arrow Electronics, Inc. Benefits Overview

•Medical, Dental, Vision Insurance
•401k, With Matching Contributions
•Competitive Paid Time Off
•Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
•Short-Term/Long-Term Disability Insurance
•Parental Leave Options
•Employee Discount on Annual RTD Pass
•Wide Variety of Growth Opportunities
•Casual Work Environment

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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