Travel Advisor Operations Associate
A Little About Us
Evolve Vacation Rental Network is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.
Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world's best booking experience.
We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer!
The Position
We’re on the hunt for a new Operations Associate to join our Travel Advisor team. The ideal candidates can efficiently manage their time while tackling any new challenge or process change thrown their way. Specifically, we’re looking for someone who can take on various projects within the Travel Advisor department, including but not limited to distributing email and voicemail lead follow-ups to the reservation sales organization, and other administrative tasks.
The position will be ever "evolving" towards a more in-depth operational role, and we’re looking for someone who is eager to jump start his or her career by playing a key role in the reservation sales process. Evolve employees must be self-starters who are ready to work hard and get the job done with a smile!
Responsibilities
- Lightning-fast response to a high volume of traveler bookings, inquiries, and general questions via phone and email
- Process a large volume of incoming reservations
- Maintain team email account and respond or distribute as necessary
- Distribute traveler leads to the Travel Advisors in a timely manner
- Assist with internal coordination to improve efficiency
- Help customers navigate their Evolve account and answer account and booking related questions
- Other duties as assigned
Requirements/Skills
- Exceptional written and verbal communication skills
- Ability to multi-task effectively in a fast-paced environment
- Jaw-dropping verbal and written communication skills
- CRM black-belts will have a leg up (especially those with Salesforce.com experience)
- You are highly orginized and detail-oriented
- You caught the misspelling in the previous bullet point
- You have a flexible schedule that allows you to work nights and weekends
Education
- Four-year undergraduate degree preferred
Benefits
- THE BENEFITS- We offer competitive pay, amazing health insurance, dental, vision, 401(k), commuter discounts, and equity in the company.
- A VOICE - Our innovation framework encourages you to pitch your ideas and make real changes at Evolve. Half our current departments were launched by employees!
- CAREER GROWTH - We promote from within, and often. Over 75% of our department managers – and half our leadership team – started at Evolve in entry-level positions.
- THE COMMUNITY - It’s easy to make friends at Evolve, and we work hard to keep community strong with our all-company Town Hall sessions and lots of company-sponsored events.
- TRANSPARENCY - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.
- HANDS-ON EDUCATION - We learn every day, and expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly invest in your education.
Evolve Vacation Rental Network is an equal opportunity employer.