Training Manager | Travel Services
This travel industry expert will be responsible for the construction, implementation and execution of a world-class travel service training curriculum. The role will work in lock-step with the Director of Travel Service Operations to identify and build content and internal process. They will be responsible to train the best practices for travel agency systems, processes and customer service.
QUALIFICATIONS:
- 3-5 years of experience within the Travel Agency industry
- Proficiency in Sabre and Sabre Red platforms
- Robust product knowledge in:
- Air Travel Booking
- Luxury Hotel Marketplace
- Cruise Vendors
- Global Travel
- Exceptional written composition and verbal presentation skills
- 4- year degree in Hospitality, Travel Services or related field
- Microsoft Office proficient
Preferred Skills:
- Experience in Salesforce Lightening and Virtuoso Platforms
- Large and small group hospitality training experience
- 2+ years of management/leadership experience
RESPONSIBILITIES:
- Collaborate with the internal Director of Operations - Travel Services to build a robust training curriculum for 150+ travel advisors focused on:
- A streamlined process for customer discovery
- Destination and global accommodation product options
- Sabre | Sabre Red Platform Best Practices
- Aligning customer preferences with portfolio
- Sales strategies to maximize revenue potential
- Design and train to luxury travel service standards
- Facilitate both onboarding and ongoing travel service education to growing Member Care Team
- Provide quality and consistency service and process evaluations of the Member Care Team
- Act as the resident expert of travel-services training for: air, hotel, global destination offerings and customer service
- Organize process for on-site vendor visits, Familiarization Trips to partner sites and continuing education certification programs
- Provide development opportunities for struggling advisors
- Create and implement a recognition program for top performing advisors in travel
Inspirato Perks:
- Competitive compensation
- Full benefits package including 401(k), medical, dental, and vision
- Inspirato Employee Familiarization Travel Program
- Casual work environment in rapidly growing, fast-paced, entrepreneurial company
- Credit for a gym membership
- Energetic Lower Downtown Denver location located blocks from Coors Field
- Fresh fruit delivery service, coffee and tea, fully stocked snack bar, beverage fridge
- Regular fun employee events and professional development opportunities
- Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!
Who We Are
Inspirato is a leading luxury hospitality company that manages, staffs and maintains an exclusive collection of branded luxury vacation homes. Unlike Internet vacation rental brokers, we offer a carefully crafted experience delivering the luxury and service of a five-star hotel in the comfort of a spacious home. This includes investing in luxury furnishings, kitchen appliances, linens, and toiletries for every home, plus an expert service team and local on-site concierge to manage the pre-arrival planning, daily housekeeping, and maintenance. With our unparalleled expertise in residential travel, we ensure the consistently luxurious experience that discerning travelers demand. For those who can’t imagine traveling any other way, our private club provides full access to the Inspirato Collection of 900+ vacation options, members-only rates, and valuable travel benefits. For more information on Inspirato, please visit www.inspirato.com.