Training and Implementation Lead
Training and Implementation Lead
About OrthoFi
OrthoFi is a Denver-based startup that is revolutionizing the orthodontic industry with software solutions that give doctors the capability to start more patients per year and to offload time consuming front-office processes. Our patent-pending solution puts patients in control of their payment plans and makes costly treatments affordable to almost everyone. We also automate many of the orthodontic business processes to help orthodontists save time and money. Founded by a dynamic combination of medical professionals, Wall Street veterans, and Fortune 500 executives, OrthoFi is revenue positive and poised to experience hyper-growth over the next five years.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. As a team, we enjoy the opportunity to make an impact on our customer’s lives and within our team.
About the Role
The Training & Implementation Lead will be responsible for rolling out OrthoFi products and services to orthodontic practices nationwide, and for partnering with orthodontists and staff to ensure they are successful. Typical implementations include several weeks of remote system training and setup from our office in Downtown Denver and a few days of onsite training/coaching at an orthodontic practice, followed by a period of post implementation support. This position is also responsible for working closely with the Training Development team to conduct continuous improvement of training materials and formats based on customer feedback, and Implementation and Customer Satisfaction Surveys. For those who are able to do so independently and with high productivity, there is also the opportunity to work from home some days as well.
Desired Skills and Experience
Minimum of a Bachelor’s degree required
2-4 years of client-facing training experience for non-tangible goods such as software/service/processes strongly desired
Experience with remote end-user training is preferred
Excellent communication skills to effectively interact in person, by phone or email is required
Excellent presentation skills, professionalism, and poise is a must
Excellent work planning and analytical skills is a must
A demonstrated ability to work successfully as part of a team and assist others is strongly desired
Willingness to travel ~80% of the time (2-3 days every week)
Aptitude for building quick rapport and trust among others quickly
Prior startup experience desired, but not required
A strong desire to work in a challenging, fast-paced environment is a must
Perks
Nurturing and supportive culture
On-site gym
Company breakfast once a month
Monthly team building activities
Company and team outings
Meditation sessions and wellness initiatives
Peer-to-peer recognition program
Casual dress atmosphere
Unlimited snacks and coffee
This position will include a competitive salary and benefits, and may be eligible to earn stock options based on individual contribution and company performance. Compensation commensurate with experience.