Job Title: Training and Administrative Support Analyst

Location: Denver

Function: Professional Services

Position Type: Full-time

Position Level: Entry Level 

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly's comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

As a Training and Administrative Support Analyst in Xactly's Denver office, you will be responsible for providing excellent customer service and support a variety of customers including working with Sales and Professional Services to guarantee that customers are successfully adopting our product. We are seeking engaging, adaptable, attentive, customer focus individuals who are confident at problem solving and being customer friendly team members.

THE TEAM

Xactly's Professional Services team is a mix of former consultants, compensation experts, and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They're a group of driven, highly motivated, self- starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners, turned compensation consultants with the business-savvy to execute complex projects in all client verticals while having some fun along the way!

THE SKILL SET

• Bachelor's degree or equivalent experience 

• Excellent customer service skills; 1+ years experience working directly with customers in a Customer Service or Education Admin related role

• Strong problem-solving skills

• Excellent written and verbal communication skills via phone and email

• Ability to work as a positive team member, either individually or as a group

• Basic knowledge of Microsoft Excel and Word Document

WITHIN ONE MONTH, YOU'LL:

• Get your bearings and begin to build a strong foundation, upon which to grow
• Build relationships with internal business partners across Professional Services and Customer Account Managers
• Gain a strong understanding of Sales Performance Management space and the business challenges Xactly solves
• Shadow expert teammates and receive an Xactly Xpert who will show you the ropes
• Learn from managers and leaders on the team
• Learn internal systems and team processes

WITHIN THREE MONTHS, YOU'LL:

• Have a strong understanding of the business, and begin teaching us a thing or two we don't know
• Process training orders and quotes using SFDC & Steelbrick
• Process training CC invoicing using Square
• Process training registrations using GoToTraining
  

   

WITHIN SIX MONTHS, YOU'LL:

• Begin to implement the vision for change/impact that you have been developing over the past 6-months
• Learn Process approvals for training discounts
• Administer Xactly Training Website Updates
• Answer general training questions

WITHIN TWELVE MONTHS, YOU'LL:

• Be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact company-wide
• Identify further personal education opportunities to increase your business and instructional acumen
• Process approvals for training discounts
• Manage Education revenue forecast
• Begin to provide ad-hoc PS Admin support as required
  

   

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Benefits and Perks

• Flexible Time Off (FTO)
• Comprehensive Insurance Coverage (including pet insurance!)
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement
• Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks
• Access to Corporate Discounts
• Parking & Commuter Benefits
• Up to (3) Days Paid Leave to Participate in Community & Volunteer Opportunities
• End of Month Surprises, Contests, BBQs, Parties & Reward Vacations
• 401(k) Retirement Savings Plan & Employer Match 
• Periodic Massages
• Generous Employee Referral Program
• Relocation Assistance through Preferred Partner
  

   

THE XACTLY STORY:

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. 

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.