About Us

DispatchHealth provides right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services to a patient’s home, office or location of need. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

Our Mission:

Provide righteous healthcare through the power of technology, convenience and service.

Our Vision:

Redefine healthcare delivery

Our Values, Our Culture:

• World class customer service and quality
• Be passionate
• Work hard while having fun
• Drive innovation
• Work collaboratively
• Always do what is right for the patient
• Focus on the continuum, not just the moment
• Community responsibility

Position Summary

The Care Team Trainer is a front line team member that reports to the Manager of QA and Training. The core responsibilities are focused on providing training to new hires and existing members of the Care Team. The Care Team Trainer has impeccable facilitation and coaching skills and is responsible for preparing new team members to excel in the Ambassador role. Through a combination of presentations, role simulation activities, e-learning and assessment, the Trainer supports goals of the broader QA and Training team.

Key Responsibilities

• Be a subject matter expert in all things Dispatch Health and Care Ambassador call quality
• Arranges schedule and logistics for all team trainings
• Coordinates with internal and external presenters to fill needed timeslots in agenda
• Prepares all training materials including handouts and other learning materials
• Provides hands on training to new Care Ambassadors
• Coaches new Care Ambassadors during “nesting” phase of training
• Seamlessly hands off new Care Ambassadors to management upon completion of training
• Evaluates calls and provides coaching for new Care Ambassadors
• Works with QA & leadership to identify opportunities for training improvement
• Maintains weekly LMS courses and provides ongoing reporting to management
• Monitors version control of key Care Team training documents

Required Competencies, Skills, and Abilities

•  Ability to rapidly adapt to an everchanging environment
• Time management skills
• Highly organized and task driven
• Excellent interpersonal and communication skills (written and verbal)
• Expert facilitation skills
• Ability to problem solve
• Passion for redefining healthcare
• Microsoft suite proficiency

Education and Experience

• Experience working in a call center environment preferred
• Experience in the Health Care industry
• Hands on patient experience