The support team at Recurly is a critical part of our success, and we are looking for the best people out there. We take the success of our customers incredibly seriously. We feel their joy. We feel their pain. Are you ready to help make our customer successes your own? The ideal candidate will have the ability to work evenings and weekends. Support Agents deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies.

The most important criteria for joining our support team are curiosity, critical thinking, and willingness to learn. If you've got experience with billing or payments, that's the icing on the cake. We are also very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations. The Support Agent is responsible for providing high-quality technical support for Recurly customers. This role will also work on other programming and documentation projects as required.

We are looking to hire remote in the following states: California, Colorado, Illinois, North Carolina, New Jersey, Oregon, South Carolina, or Washington.

Responsibilities:

• Helping merchants determine their best integration path (hosted payment pages, Recurly.js, API)
• Reproducing and reporting bugs to our development team
• Critically thinking through which technologies to apply to certain situations
• Customer integration troubleshooting and assistance
• Confirmation of bugs, communication to development team
• Working with development team to resolve complex merchant issues
• Merchant communication regarding new product rollouts
• Documentation of new and existing features

Requirements:

• Familiarity with basic API functions (GET, POST, etc.)
• Ability to read basic code (PHP, Ruby, Python, and JavaScript (.NET and Java a plus)
• Experience with web site development, HTML, and SQL a plus, not required
• Excellent written communication skills, both in tone and technical descriptions
• Clear telephone communication and ability to quickly problem solve

About Recurly

Recurly is an enterprise-class subscription management platform that cuts through the complexity of subscription management to optimize and automate revenue growth. Founded in 2009, Recurly uses an open platform approach to easily connect with a broad variety of back-office systems. In addition to enabling lightweight and flexible custom integrations, Recurly also has powerful out-of-the-box integrations with enterprise solutions like Salesforce, NetSuite, and Avalara to provide efficiencies through end-to-end automation of billing events throughout the customer lifecycle.

Recurly's flexible architecture, coupled with deep expertise in the payments industry is validated by the billions of dollars in transactions the company processes each year. Thousands of companies worldwide depend on Recurly to manage and optimize their rapidly-growing subscription businesses.

Offices located in San Francisco, California, Boulder, Colorado and New Orleans, LA.