IntelePeer
Centennial, CO

Tier II NOC/IP Technician at IntelePeer

| Greater Denver Area
Sorry, this job was removed at 1:34 p.m. (MST) on Friday, August 6, 2021
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About the position

IntelePeer is a leading provider of on-demand, cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions for enterprises and contact centers, IntelePeer’s SIP services and Atmosphere® platform delivers an unprecedented level of simplicity, analytics, savings and control.  Designed to keep pace with rapidly evolving business needs, SIP combines the highest quality, reliability and security in easily deployed solutions. The Atmosphere® platform delivers cost effective, competitive-edge services including IVR, Virtual Automated Call Distribution (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications.

REPORTS TO: Senior Manager, Tier II Operations

In this position based in Denver, CO, you will resolve technical customer issues ranging from routine to difficult within the IntelePeer VoIP network and Cloud Platform services.  Perform Inter-Operations testing with new Enterprise customers. Review hourly and daily reporting activities on multiple network elements/services and take immediate action if necessary—coordinate event management to restore service.  Develop and test procedures to conduct routine preventative maintenance on network services and cloud services.

Position responsibilities

  • Troubleshoot, Analysis, Testing, and perform onboarding of customers seeking to utilize circuits connections
  • Good working-level knowledge of IP, Routing, and Switching to be able to configure, test, and deploy SD-WAN technologies
  • Work with new Enterprise customers to complete detailed integration for SIP testing. This requires very detailed knowledge of SIP messaging.
  • Serve as Tier 2 escalation point for NOC escalations.
  • Rotation on-call for NOC escalations
  • Act as an interface between customer and carrier to facilitate repairs for all CPAAS platform and VOIP trunk-related issues.
  • Utilize Soft Switch, Accounting, Debug and, Syslogs, as well as other tools to troubleshoot and isolate issues
  • Monitor and react to low ASR/CSR reports
  • Provide well-written document via Jira, confluence
  • Constantly look for ways to improve ASR/CSR and low call duration rates.
  • Monitor and restore any call quality-related issues to include busies, breaks in service, etc.
  • Monitoring ticket queues for change control, incidents, and requests
  • Isolate Capacity related issues and engage the proper groups to remedy the issue.
  • Work with Provisioning technicians and assist with new installs, repairs, and certifications.
  • Assist/recommend the development of automation agents utilized to improve the group’s efficiency and monitoring capabilities.
  • Work with the Tier 1 and Engineering to rapidly restore and maintain the network.

Education

  • Bachelor’s or Associate’s degree
  • Communications, Computer Science, Networking or similar technical field highly preferred

Expertise & experience

  • Knowledge of TCP/IP standard telecommunication practices including Ethernet Switching, IP Routing, BGP, MPLS
  • Working knowledge of Cisco protocol
  • Knowledge of SIP, SoftSwitch functionality, IP, UNIX, OSPF, VoIP, MSOffice (Word, Excel, PowerPoint, Visio), Outlook, IVMS, ticketing process and procedures
  • Good understanding of Cloud Platform and services with an understanding of VMware, VCenter, and Cloud-based Applications
  • Background in Co-Carrier trunk management, IP protocols, and VOIP.
  • Knowledge of Unified Communications Systems (MS OCS 2007/Lync 2010, Cisco IME/Call Manager)
  • Strong understanding of different media gateways, soft switch functionality, and firewall configurations.
  • Familiar in using network monitoring equipment to include but not limited to Sonus EMS, Empirix Hammer, Wireshark, SmokePing, and Unix monitoring scripts.
  • Working knowledge of IP routing.
  • Unix operator-level skills (file-system navigation, file parsing, light scripting)

Competencies

  • Positive attitude and ability to interact with Customer and Vendor representatives.
  • Must have the ability to work off-shift/flexible hours as required.
  • Familiarity with MS Office, including Word, Excel, PowerPoint, Visio & Outlook
  • Quality-, customer service-, and continuous improvement-driven to consistently delight internal and external customers
  • Team player who is willing to go above and beyond to help others
See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • SalesforceLead Gen
Previous
Next

What are IntelePeer Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend

An Insider's view of IntelePeer

How would you describe the company’s work-life balance?

At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!

Nils

Corporate Marketing Manager

What's the biggest problem your team is solving?

My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.

Shaughnessy

Sr. Manager, Product

How has your career grown since starting at the company?

IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.

Christine

Sr. Manager, Sales Development

How do you empower your team to be more creative?

We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. Recognizing our employees is integral to our continued success as a team and a business. In my specific role, I recognize employee efforts through personal and public recognition.

Donna Sue

VP of Corporate Marketing

What are some things you learned at the company?

What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.

Justin

Chief Software Architect

IntelePeer Careers In Denver
12

All Jobs
All Jobs
Dev + Engineer
Marketing
Operations
Product
Sales
Tap to close

Tier III Support Engineer

IntelePeer
Greater Denver Area
4 days ago
+46
IntelePeer delivers an omni-channel communications platform built for the enterprise. We believe that business communications are meant for more than just simple interactions - they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve

Senior Insights Product Manager

IntelePeer
Remote
5 days ago
+46
IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better - driving more revenue, improving their customer experience, and making better business decisions - leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with existing business solutions.We provide a fast-paced, innovative, and casual

Sr Linux DevOps Engineer

IntelePeer
Remote
6 days ago
+46
Intelepeer is a leading CPaaS provider and a fast growing company based in San Mateo, Denver and Dania beach Florida. We are looking for Senior Linux DevOps Engineer (preferred Redhat / Centos) for our Denver office to manage more than 1000 servers cross multiple datacenter and public cloud. He/she will work with other team members to provide reliable system infrastructure via internal and public cloud providers(AWS, IBM, GCP). The

Development Support Engineer - CPaaS

IntelePeer
Remote
6 days ago
+46
This position is remote.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.IntelePeer is seeking an experienced, Development Support Engineer to join our growing Product team.In this role you will be tasked with to assist managing more

Number Administration Specialist

IntelePeer
Greater Denver Area
6 days ago
+46
This position is based at our Denver location.IntelePeer delivers an omni-channel communications platform built for the enterprise. We believe that business communications are meant for more than just simple interactions - they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create

Account Development Specialist

IntelePeer
Remote
1 week ago
+46
This position is remote and can be worked anywhere from within the US.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.IntelePeer is looking for an experienced Sales Development Representative with success in driving and delivering on

Partner Success Manager

IntelePeer
Remote
1 week ago
+46
This position is remote in the Mid-Atlantic and Southeast Regions of the US. Qualified candidates must live within this region.IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better - driving more revenue, improving their customer experience, and making better business decisions - leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use

Director, Strategic Partner - Business Development

IntelePeer
Remote
1 week ago
+46
This position is remote.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions - they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to

Product Marketing Manager

IntelePeer
Remote
2 weeks ago
+46
This position is remote.We're looking for a Product Marketing Manager to join our team and help drive growth and adoption of our Media Services products, including voice services and UCaaS/CCaaS enablement. You'll act as the voice of the customer, be a go-to expert on our products, market, and competitors, and plan and execute GTM activities. You'll collaborate closely with Product Management, Sales, Software Development, and Marketing to

Regional Director - Channel Sales Southcentral

IntelePeer
Remote
2 weeks ago
+46
This position is remote, covering the Southcentral region of the US. Candidates must live in the following states; Texas, Louisiana, Arkansas, Missouri, Kansas, or Oklahoma.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.As a key

Regional Director - Channel Sales Northeast

IntelePeer
Remote
2 weeks ago
+46
This position is remote, covering New York, Pennsylvania, New Jersey, and Ohio. Candidates must come from these states.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.As a key member of our national Sales Team, the Regional Director -

Senior Marketing Automation Manager

IntelePeer
Remote
3 weeks ago
+46
This position is remote, with a preference for individuals based in South Florida.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.IntelePeer is seeking an experienced, Marketing Automation Manager to join our growing team.The