The Business Customer Care Inbound team is hiring for a Tier 4 Supervisor. These individuals must have great conflict resolution, negotiation and de-escalation skills as well as the ability to thrive in a challenging and fast-paced environment.

The Job:

• This role’s main responsibilities are to take inbound transfers of all escalated/supervisor calls
• Tier 4 Advisors will also call back out to pros that were unable to be transferred successfully to a ‘Supervisor’ by following up to emails from other Advisors within HomeAdvisor
• Tier 4 Advisors will utilize a ‘credit budget’ to find the best resolution to escalated situations
• Being that this is a new role, there could be changes to or additional duties as the role progresses

What we offer to our employees:

• Competitive base pay plus commission
• A full range of benefits—that start after 90 days
• Up to 26 days of paid time off a year!
• Opportunity for growth – where you want to go within HomeAdvisor is up to you (hint hint, all of our managers are promoted from within).
• NO NIGHTS OR WEEKENDS!

What we look for in a Customer Care Representative:

• Outgoing, with a great personality and people skills to match.
• Dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too.
• Ability to multi-task and adapt to change
• Experience in a customer service or call center setting preferred, but not required.
• Upselling experience preferred, but again not required.
• Excellent communication skills and a commitment to world class customer service.
• Familiarity with home improvement projects or contractors helpful, but not required
• Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
• Strong phone, typing or data entry skills required
• High School Diploma or GED required

*Note: This position requires you to be in Colorado.