Tier 4 Customer Care Representative at HomeAdvisor

| Greater Denver Area
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The Business Customer Care Inbound team is hiring for a Tier 4 Supervisor. These individuals must have great conflict resolution, negotiation and de-escalation skills as well as the ability to thrive in a challenging and fast-paced environment.

The Job:

  • This role’s main responsibilities are to take inbound transfers of all escalated/supervisor calls
  • Tier 4 Advisors will also call back out to pros that were unable to be transferred successfully to a ‘Supervisor’ by following up to emails from other Advisors within HomeAdvisor
  • Tier 4 Advisors will utilize a ‘credit budget’ to find the best resolution to escalated situations
  • Being that this is a new role, there could be changes to or additional duties as the role progresses

What we offer to our employees:

  • Competitive base pay plus commission
  • A full range of benefits—that start after 90 days
  • Up to 26 days of paid time off a year!
  • Opportunity for growth – where you want to go within HomeAdvisor is up to you (hint hint, all of our managers are promoted from within).
  • NO NIGHTS OR WEEKENDS!

What we look for in a Customer Care Representative:

  • Outgoing, with a great personality and people skills to match.
  • Dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too.
  • Ability to multi-task and adapt to change
  • Experience in a customer service or call center setting preferred, but not required.
  • Upselling experience preferred, but again not required.
  • Excellent communication skills and a commitment to world class customer service.
  • Familiarity with home improvement projects or contractors helpful, but not required
  • Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
  • Strong phone, typing or data entry skills required
  • High School Diploma or GED required

*Note: This position requires you to be in Colorado. 



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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

What are HomeAdvisor Perks + Benefits

HomeAdvisor Benefits Overview

HomeAdvisor's main focus is our employees. By providing flexible working hours, monthly Fun First Friday happy hours, career growth and development, paid volunteer days, non-profit donation matching and other benefits, we place our employees at the center of everything we do!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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