Skupos is the data platform for the convenience retail industry. Retailers, distributors, and brands connect to the Skupos network to create value from disparate data. Convenience retail is a long-standing industry with limited technology adoption, but is responsible for more revenue annually than all of e-commerce in the United States. Skupos leverages our massive datasets to build tools that help the industry succeed.

Skupos software integrates at a retailer’s point of sale, generates analytical insights, and automates the inventory and ordering process. For distributors and CPG brands, we provide real-time visibility into consumer purchasing decisions and enable automated promotional discounts at the point of sale. We view our company as revolutionizing a brick-and-mortar industry by bringing cutting-edge technology to physical stores, and helping harness data to create a frictionless connection between millions of people and the products they need.

Skupos is searching for a Tier 2 Support Representative to join our growing team. As a Tier 2 Support Representative, you will be the point of escalation for our Customer Experience teams to help troubleshoot technical issues with our core product while supporting our growing 11,000+ customer base.

As a Tier 2 Support Representative, you have a knack for solving complex technical problems. You enjoy understanding the hardware and network/IP setups in retail locations and are comfortable talking non-technical people through technical issues. You enjoy working with people and have a consultative approach to problem-solving. You are excited to get into a company at the ground level and help build something amazing!

Responsibilities

• Be the primary point of escalation for our Tier 1 Support and Customer Success teams
• Understand complex network setups over the phone with the ability to illustrate them
• Work with the Support, and Success teams to help increase their technical knowledge
• Develop and deliver technical training to our Customer Experience teams
• Assist Tier 3 in researching technical issues, and field testing new features 

Requirements

• At least 1-2 years in a technical troubleshooting role
• Excellent knowledge of Windows OS (7,8,10), 32bit and 64bit Task manager and background process familiarity
• Ability to use command prompt or PowerShell to issue commands at an administrative level
• Ability to diagnose and configure network settings on Windows-based computers and tablets
• Ability to understand and explain what IPv4 addresses, default gateways, and subnet masks are on any given network
• Knowledge of accessing API’s through HTTP/HTTPS protocols
• Windows file sharing configuration with the ability to access network drives and directories with authentication
• A problem-solving mindset
• Ability to remotely troubleshoot router configurations
• Excellent verbal communicator that exercises patience when working with people on the phone, especially when English isn't their first language
• Ability to be given a goal with no process and build a process to attain a given goal. 
• Willingness to jump in where needed, learn new technologies and work in conjunction with members of all teams
• Strong written and verbal communication skills, including the ability to convey solutions through natural language, diagrams, and design patterns

What We Offer

+ Competitive salary

+ Equity

+ Major role in a strong, small and growing product and technology team

+ Be a part of a key platform of product offerings to the retail convenience store industry

+ Healthcare benefits

+ 401K

+ Commuter benefits

About Skupos

We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.

Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.

Responsibilities

• Be the primary point of escalation for our Tier 1 Support and Customer Success teams
• Understand complex network setups over the phone with the ability to illustrate them
• Work with the Support, and Success teams to help increase their technical knowledge
• Develop and deliver technical training to our Customer Experience teams
• Assist Tier 3 in researching technical issues, and field testing new features 

Requirements

• At least 1-2 years in a technical troubleshooting role
• Excellent knowledge of Windows OS (7,8,10), 32bit and 64bit Task manager and background process familiarity
• Ability to use command prompt or PowerShell to issue commands at an administrative level
• Ability to diagnose and configure network settings on Windows-based computers and tablets
• Ability to understand and explain what IPv4 addresses, default gateways, and subnet masks are on any given network
• Knowledge of accessing API’s through HTTP/HTTPS protocols
• Windows file sharing configuration with the ability to access network drives and directories with authentication
• A problem-solving mindset
• Ability to remotely troubleshoot router configurations
• Excellent verbal communicator that exercises patience when working with people on the phone, especially when English isn't their first language
• Ability to be given a goal with no process and build a process to attain a given goal. 
• Willingness to jump in where needed, learn new technologies and work in conjunction with members of all teams
• Strong written and verbal communication skills, including the ability to convey solutions through natural language, diagrams, and design patterns

What We Offer

+ Competitive salary

+ Equity

+ Major role in a strong, small and growing product and technology team

+ Be a part of a key platform of product offerings to the retail convenience store industry

+ Healthcare benefits

+ 401K

+ Commuter benefits

About Skupos

We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.

Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.