TIER 2 CLIENT SUPPORT REPRESENTATIVE

| Greater Denver Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

FluentStream is one of Denver’s fastest growing technology companies and most-fun places to work! 

Our mission is to simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications. This is a unique chance to join an awesome hyper-growth company with plenty of opportunity for career growth.  Our company is 100% remote based with employees located all across the United States.

As a member of the Client Experience team, you’ll be on the front lines of all of our client communications. We pride ourselves in our “client happy at all costs” end-to-end experience for every single one of our users. This is not a volume-driven, metrics crazy call center.  This is a remote, work from home position.

Responsibilities will include:

  • Inbound phone support
  • Email support
  • Chat support
  • Helpdesk technical support
  • Active involvement in ongoing training
  • Communication and escalations with 3rd party vendors

A qualified candidate will be someone looking to use or learn technical skills in a fast-paced business environment and is ready to grow under the leadership and guidance of innovative industry experts.

Who we’re looking for:

  • Min 2 years experience in a technical support role
  • SaaS and/or telecommunication support experience preferred.
  • Great Attitude
  • Willingness to learn Linux Command Line based tools and Networking troubleshooting
  • Enjoys working with people in person and over the phone
  • Passion for client service
  • Comfort with a fast-paced environment
  • Comfortable with technology and interest in learning our software
  • High-school degree or GED required
  • Non-traditional backgrounds and first-timers are welcome to apply
  • Able to work either Monday-Friday or Tuesday-Saturday 8 hour shifts, 5 days per week.

Benefits:

  • Rapid Advancement Opportunities in position and pay
  • Health, Dental, Life and Vision Insurance
  • Participate in ownership of the company
  • Tuition Reimbursement
  • PTO
  • Paid family leave
  • 401k
  • Pet Insurance
  • Monthly Remote Work Stipend

Pay is $19.50 per hour.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • typescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • SalesforceCRM

Location

We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What’s the vibe like in the office?

At FluentStream, we have a unique culture that is unrivaled. Doughnut Fridays, bagel Mondays, and catered lunches are just the start of the coolness. Happy hours bi-weekly offer a chance to hang out outside of the office. In addition to company outings, there is always a collection of cute dogs that spread joy around the office.

Julian

Client Support Manager

How do you collaborate with other teams in the company?

We work closely with our product development team to address customer's issues they call us about and make the product work even better for them. We partner with our Voice Engineering team to brainstorm and problem solve when technical issues come up. Both teams are always willing to hear our ideas and suggestions!

Marcus

Client Support Rep

How does your team reward individual success?

Here, the people come first! We constantly recognize those who go above and beyond in their day-to-day duties. We take time to recognize our peers with employee generated shutouts where recipients can receive perks like Amazon gift cards, six packs of beer, a test drive in our CTO's Tesla and more! We also take pride in our great collaborations!

Brady

Marketing Manager

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
More Jobs at FluentStream8 open jobs
All Jobs
Dev + Engineer
Operations
Project Mgmt
Developer
new
Remote
Developer
new
Denver
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView FluentStream's full profileSee more FluentStream jobs