FluentStream is one of Denver’s fastest growing technology companies and most-fun places to work!
Our mission is to simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications. This is a unique chance to join an awesome hyper-growth company with plenty of opportunity for career growth. Our company is 100% remote based with employees located all across the United States.
As a member of the Client Experience team, you’ll be on the front lines of all of our client communications. We pride ourselves in our “client happy at all costs” end-to-end experience for every single one of our users. This is not a volume-driven, metrics crazy call center. This is a remote, work from home position.
Responsibilities will include:
- Inbound phone support
- Email support
- Chat support
- Helpdesk technical support
- Active involvement in ongoing training
- Communication and escalations with 3rd party vendors
A qualified candidate will be someone looking to use or learn technical skills in a fast-paced business environment and is ready to grow under the leadership and guidance of innovative industry experts.
Who we’re looking for:
- Min 2 years experience in a technical support role
- SaaS and/or telecommunication support experience preferred.
- Great Attitude
- Willingness to learn Linux Command Line based tools and Networking troubleshooting
- Enjoys working with people in person and over the phone
- Passion for client service
- Comfort with a fast-paced environment
- Comfortable with technology and interest in learning our software
- High-school degree or GED required
- Non-traditional backgrounds and first-timers are welcome to apply
- Able to work either Monday-Friday or Tuesday-Saturday 8 hour shifts, 5 days per week.
- Rapid Advancement Opportunities in position and pay
- Health, Dental, Life and Vision Insurance
- Participate in ownership of the company
- Tuition Reimbursement
- Paid family leave
- Pet Insurance
- Monthly Remote Work Stipend
Pay is $19.50 per hour.