Technology Support Specialist

About LT Trust

LT Trust is a small but quickly growing company, and its employees have the opportunity to have a direct impact on the growth, culture, and success of the company.  For this role specifically, you'll have the opportunity to shape the office environment, productivity tools, etc.

SKILL SET

• 1+ years’ experience in working with people and familiarity of Windows 10, MacOS, Windows Server 2012 R2 - 2016, MS Office365, and Google GSuite
• Bachelor’s degree in Computer Information Systems, Business Technology, or equivalent experience preferred
• Excellent customer service, time management, communication, and organizational skills
• Passion for relationship building and desire to learn about the troubleshooting steps with PCs and other technologies
• High degree of personal integrity and professionalism
• Comfortable working cross-functionally within an organization and completing administrative tasks
• Efficient with various office software and collaboration technologies such as Google Meet
• System administration, security, and/or technical certification a plus
• Experience migrating from MS Exchange to GSuite a plus
• Experience with Salesforce.com a plus

WITHIN ONE MONTH, YOU’LL

• Develop a working relationship with the Technology Operations and Development teams
• Work with the Technology Operations team to learn the systems we use and how to create, update, and close tickets
• Complete administrative tasks in support of the Technology Team’s quarterly and annual goals
• Advance your computer troubleshooting
• Learn how to set up physical and virtual desktop machines and deploy industry standard and specialty software
   

WITHIN THREE MONTHS, YOU’LL

• Learn to administer all Technology applications and how to provision and de-provision user access
• Manage user access and troubleshoot our Avaya IP Office environment, and assist users with customization and requirements
• Conference Room setup and management using Google Meet