Technical Support Specialist
At ZOLL Data, our Vision is Improving Lives Through Transformational People and Products. ZOLL has been one of the Denver Posts' top workplaces for 6 years. We are also one of Built In Colorado's Top 100 Digital Tech Companies, and a Forbes Magazine honoree as one of America's Best Midsize Employers. For more information on what it’s like to work at ZOLL check us out on Facebook!
Perks & Benefits: ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Additionally we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service and much more! Our full benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts and STD/LTD.
We are looking for talented people to provide exemplary customer service and software application support to customers with a wide variety of technical aptitude. A positive attitude and well-grounded sense of humor are a must in this fast-paced, high pressure environment.
What we're looking for from you:
- A passion for customer service
- A positive outlook for problem solving and in dealing with customers and team members
- Strong verbal and written communication skills
- Excellent documentation skills
- Sense of logic and creative problem solving abilities
- Detail-oriented, well-organized work style
- Experience in a fast-paced, sometimes high-pressure environment
- Knowledge of CRM systems and customer ticketing processes
- Sense of humor
Responsibilities:
- Take customer support calls
- Creation and resolution of Support tickets via phone, email and click to chat
- Expanding knowledge of our products and general technical abilities through training and practical experience
- Respond in a timely fashion to all customer inquiries
- Identify customers' desired objectives and outcomes
- Assist in expanding existing knowledge base by creating internal and customer facing articles and blogs
- Provide the best possible customer service to all customers in every situation
Successful candidates will have access to an extensive training program on our applications and their use in the industry and on-the-job training classes to further their skill set. We have an informal environment that allows for fun team camaraderie and relationship building.
Qualifications:
Requirements:
- Experience installing and upgrading software
- Windows Operating System experience, both Server and Client
- Microsoft SQL Server knowledge
- Understanding of Network Environments
Preferred Skills:
- Application Support experience
- Experience with virtual environments (VMWare ESX)
- Experience with remote access tools (WebEx, LogMeIn, GoToMeeting)
- Apple iOS familiarity
- Basic knowledge of IIS
- Familiarity with Crystal Reports 11.x
The Top Support work environment perks:
1. Casual work environment - break out the flip flops
2. Working with an awesome team!
3. Information sharing - everyone helps everyone to be successful
4. Challenging work, we aren't sitting here resetting passwords all day.
5. Super fancy cappuccino/espresso/coffee machines!
6. Beer Fridays
ZOLL is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, genetic information, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.